Category Archives: Captives and Shared Services Strategies

"Cloud is bullsh*t" - HCL's CEO, Vineet Nayar, explains why he said just that

Vineet Nayar, Chief Executive Officer, HCL Technologies

Vineet Nayar, CEO at HCL Technologies, has firmly cemented himself as one of today's outspoken visionaries in the world of IT services. Never afraid to offer an opinion that may rub a few folks the wrong way, the self-styled CEO booked his ticket to notoriety at HCL's analyst conference in Boston this past week, where he'd decribed Cloud, well, as bullsh*t...

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The Industry Speaks about Cloud, Part III: business and IT finally agree - IT must tool-up to enable cloud business services

The Industry Speaks about Cloud, Part III: business and IT finally agree - IT must tool-up to enable cloud business services

Savvy CIOs are developing themselves into Cloud-enablers by honing their sourcing and service integration skills. Our Cloud Business Services study, conducted in conjunction with the Outsourcing Unit at the London School of Economics, contrasts many differing views and expectations from business and IT executives about Cloud business services... however, both sides do agree on one thing—the crucial enablement role that IT executives must adopt to provision Cloud business services.

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Everything you ever needed to know about today's Finance and Accounting Outsourcing industry... but were afraid to ask

Everything you ever needed to know about today's Finance and Accounting Outsourcing industry... but were afraid to ask

Phil Fersht will reveal new HfS Research industry findings from its 2010 FAO deal review and present the views and intentions of several hundred HfS research subscribers. Stan Lepeak, Claudio Altini and Rick Bertheaud will give you the low-down from their client discussions, in addition to revealing some snippets from their brand new FAO service provider performance study.

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Learn how to assemble an airplane in mid-air... and become a Shared Services Outsourcing Professional

Learn how to assemble an airplane in mid-air... and become a Shared Services Outsourcing Professional

It's time to learn-up and sign-on to the SSON Managed Certification® and Online Learning Program, which kicks off its second session next Monday 29th November. And we've arranged for HfS subscribers to enjoy a 10% discount

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Cutting to the chase with Capgem's Chris Stancombe

Chris Stancombe, Global Head of Finance and Accounting Outsourcing, Capgemini

Did you hear that one about the British geophysicist who became an accountant, ran an African engineering business, has been a COO, CIO and CFO, before winding his way into the sourcing business with Accenture, and subsequently Capgemini, where he helped jump-start their BPO business? Today, Chris Stancombe has worked in BPO for nearly a decade, and now heads Capgemini's Global Finance and Accounting Outsourcing practice.

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Get your governance right in 15 minutes with Stan and Esteban

Get your governance right in 15 minutes with Stan and Esteban

Still struggling to find that right governance model? Well you'll probably still be after listening to this, but they'll at least validate all the things that you should be doing, which you know you should probably doing, and are probably not, for whatever reason, but would love to if you could just get your boss to listen to you.

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Benchmarker Beware!

Benchmarker Beware!

Benchmarking is a misused and misunderstood tool in outsourcing. Almost everybody’s contract has a provision for benchmarking, and in almost all cases is drives the wrong behavior for both parties

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Phil and Esteban---Desperately Seeking Innovation

Desperately Seeking Innovation

What are you desperately seeking? Rosanna was Desperately Seeking Susan. Phil and Esteban? If you know them like we do, you know they're Desperately Seeking Innovation.

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Deborah Kops, delightful doyenne and describer, joins the HfS research family

Deborah Kops, HfS Contributing Analyst

Over the next year, you’ll be able to sample some of the most innovative thinking in sourcing change through Deborah Kops' frequent columns and commentary exclusively for HfS Research

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The Sport of Kings - Why Euan Davis decided to run with the horses

The Sport of Kings - Why Euan Davis decided to run with the horses

We all make curious decisions in life, like when you accepted your mum's Facebook invitation... or when Bill O'Reilly decided to be born. However, these pale in comparison when one of Europe's finest services analysts traded the corporate upper-echelons of Forrester Research to help kick-start a quirky little feisty research upstart, that was launched out of a blog - with a name no-one the left side of the Atlantic understands. But it happened: Euan Davis really did join HfS Research!

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