Category Archives: Business Process Outsourcing (BPO)

Confusion-as-a-Service: The massive disconnect between vision and reality

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The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning

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The mysterious HfS business model... revealed

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Our golden rule is simple: If you're going to give something away for free, it better be worth reading!

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There's a whole generation with a new explanation... in San Francisco

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Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th.

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The jobs aren't "going away" - they've already pretty much gone

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It's not that today's jobs are going away, it's that large numbers of future jobs will simply not be created

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The Nasscom 2016 report: The era of unsettlement is upon us

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From enthused to unsettled, service providers sober up as reality sets in

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And it's all going to kick off at #Nasscom_ILF today!

No more legacy as HfS reels off the insights at the 2016 Nasscom India Leadership Forum

We're excited to speak at four sessions at Nasscom in Mumbai, culminating with our State of Industry session at 11.15 this morning

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Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner's Circle

Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner's Circle

HfS analyst Barbra McGann publishes the industry's first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry

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Why 77% of the C-Suite really want provider-replacement therapy

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Now is time for the C-Suite to step back in to broker that next wave of services transformation

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IBM, Infosys, Accenture and Cognizant lead in the industry's first Design Thinking Blueprint

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HfS unveils the industry's first Blueprint on Design Thinking capability

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Download the industry's updated Robotic Process Automation maturity model

Author of the RPA Maturity Model, Charles Sutherland, is Chief Research Officer at HfS (Click for bio)

HfS' Charles Sutherland has updated the industry's RPA Maturity Model. Download your copy here

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