Category Archives: Business Process Outsourcing (BPO)

And it's all going to kick off at #Nasscom_ILF today!

No more legacy as HfS reels off the insights at the 2016 Nasscom India Leadership Forum

We're excited to speak at four sessions at Nasscom in Mumbai, culminating with our State of Industry session at 11.15 this morning

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Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner's Circle

Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner's Circle

HfS analyst Barbra McGann publishes the industry's first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry

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Why 77% of the C-Suite really want provider-replacement therapy

Therapy

Now is time for the C-Suite to step back in to broker that next wave of services transformation

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IBM, Infosys, Accenture and Cognizant lead in the industry's first Design Thinking Blueprint

only-four-fifths-collaborative

HfS unveils the industry's first Blueprint on Design Thinking capability

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Download the industry's updated Robotic Process Automation maturity model

Author of the RPA Maturity Model, Charles Sutherland, is Chief Research Officer at HfS (Click for bio)

HfS' Charles Sutherland has updated the industry's RPA Maturity Model. Download your copy here

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Three very handsome CEOs take on three advisors... only on HfS

Three very handsome CEOs take on three advisors... only on HfS

This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

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Genpact makes a stealthy move up the procurement-as-a-service value chain with integration of SSE

Charles Sutherland is Chief Research Officer for HfS. (click for bio)

The integration of Strategic Sourcing Excellence propels Genpact's procurement-as-a-service capability to the forefront of the market

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HfS announces expansion plans for 2016 across our analyst and commercial operations

Click to access press release

HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performance

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Data is eating the services industry!

Data eating the world

Facilitating and empowering the core data of the enterprise is where the real value is - that is the "lock-in" of the future

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50% of Buyers are change imposters, so avoid them if you can!

There is an imposter in our midst

You must weed out the change imposters if you don't want to go down with them

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