Category Archives: Business Process Outsourcing (BPO)

The spreading outsourcing disease: barely a third of buyers see real value in their current provider relationships

The spreading outsourcing disease: barely a third of buyers see real value in their current provider relationships

Private poll of 60 enterprise buyers at the NY HfS Summit yields a depressing state of affairs for current outsourcing relationships

Comment

The traditional outsourcing model is officially out of value, but the future is bright for co-innovation partnerships

The traditional outsourcing model is officially out of value, but the future is bright for co-innovation partnerships

The door is wide open for ambitious providers willing to invest in developing their talent, but closing firmly shut for those perpetuating what worked in the past

Comment

Genpact becomes the first provider to acquire an AI platform

Genpact becomes the first provider to acquire an AI platform

Genpact moves to integrate true artificial intelligence with its business process service offerings by acquiring the impressive Boston-based Rage Frameworks.

Comment

NASSCOM 2017: Indian IT services paralyzed by Trump, but being a deer in the headlights is not an option

NASSCOM 2017: Indian IT services paralyzed by Trump, but being a deer in the headlights is not an option

The smart strategy is to expect the worst and make measures now to get in front of it....

Comment

Unveiling the first ever Digital OneOffice Premier League (Webinar Replay)

Unveiling the first ever Digital OneOffice Premier League (Webinar Replay)

A Special Webcast Event On Thursday 9th February, Where We Discuss The Future Outsourcing Framework: The Digital Oneoffice

Comment

Offshore has become Walmart…as Outsourcing becomes more like Amazon

Offshore has become Walmart…as Outsourcing becomes more like Amazon

No one cares much about “offshore” as a strategy anymore - it has become part of the fabric of managing a global operating model

Comment

No more denial for WNS as it makes its concerted procurement play

No more denial for WNS as it makes its concerted procurement play

WNS announced the $40 million acquisition of Denali Sourcing Services.

Comment

Wipro bids for As-a-Service... with Abid

Wipro bids for As-a-Service... with Abid

HfS Chief Analyst Phil Fersht sits down with Wipro's CEO Abid Ali Neemuchwala

Comment

Chinmoy chats about that shift left

Chinmoy chats about that shift left

Hexaware's Chinmoy Banerjee talks to HfS about chatbots and disruption

Comment

In 2017 HfS is making research great again... and real again

In 2017 HfS is making research great again... and real again

HfS Unveils the Analyst Industry's most Innovative 2017 Blueprint Research Agenda

Comment