Category: Business Process Outsourcing (BPO)
Chinmoy chats about that shift left
Hexaware's Chinmoy Banerjee talks to HfS about chatbots and disruptionRead More
In 2017 HfS is making research great again… and real again
HfS Unveils the Analyst Industry's most Innovative 2017 Blueprint Research AgendaRead More
How As-a-Service Coming of Age Changes the Dynamics in the Procurement BPO market
Procurement BPO has seen a more rapid move to “As-a-Service” —agile and on-demand—than other horizontal offerings. This blog explains why.Read More
Accenture, IBM and Cognizant lead the industry’s first Intelligent Automation Blueprint
HfS unveils the first Intelligent Automation Blueprint report, with Accenture, IBM and Cognizant leading the packRead More
Wippirio could leave its Indian heritage competitors in the cold… if it gets this one right
Wipro's acquisition of Appirio represents one of the most compelling and bold moves from an Indian-heritage majorRead More
So what should healthcare operations do when IT hinders rather than helps?
Making health IT drive real impact on health, medical, financial outcomes is not up to any one business unit or CIO; it's about collaborating in teams that focus on the end healthcare consumer experience.Read More
Cognizant splashes out $128 million to bolster Oil & Gas practice
With the realization firmly sinking that the new normal in Oil & Gas is ‘lower for longer’, it is hard to find service providers investing heavily to build out their Oil & Gas Practice. Until Cognizant announced plans to acquire Frontica’s IT outsourcing and BPO business for $128 million, a service provider born in the Oil & Gas industry.Read More
Let’s make Outsourcing Great Again!
It’s time to embrace our Scary Bright Future – we have the tools to make it happen!Read More
It’s back… the industry’s seminal study on outsourcing and shared services!
HfS and KPMG are driving the most cutting edge study yet on your intentions and dynamics... what are you waiting for?Read More
Accenture Acquires DayNine and positions itself at the forefront of the race for Workday services supremacy
Accenture Acquires DayNine, positioning itself at the forefront of the race for Workday services supremacyRead More