Category: Business Process Outsourcing (BPO)
The Kind Of “Food For Thought” The Services Industry Needs
An episode of Chef’s Table has eerily familiar themes that we talk and write about in the services outsourcing industry everyday.Read More
Evaluating a Service Provider? Relevant Profiles at Last!
HfS has done it again. Bringing useful, real information to the Service Buyer community.Read More
The HfS BPO Top 50: ADP, Xerox and Accenture lead the way
HfS reveals the leading 50 Business Process Outsourcing service providers by revenueRead More
So Market Boy! How will Brexit really impact the services market?
HfS discusses impact of Brexit on services marketRead More
Accenture, Wipro, TCS and Cognizant lead the HfS 2016 Mortgage As-a-Service Blueprint
Announcing the findings of the HfS 2016 Mortgage As-a-Service Blueprint - The concept of delivering mortgage As-a-Service, using plug and play digital business services is still in its infancy.Read More
OneOffice or DumbOffice? Service providers are bifurcating again
Faster, cheaper, smarter are the watchwords for the Intelligent OneOfficeRead More
Catch up on the latest HfS data and forecasting research
An update on the latest HfS market sizing and forecasting, service provider market share researchRead More
The services industry hokey pokey continues as inertia takes hold of many.
Comparison of the market position of the leading service providersRead More
Contact Center Providers are blissfully unaware they could lose key clients
Service providers need to step up their CX gameRead More