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Category: Business Process Outsourcing (BPO)
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Gianni Giacomelli… he lived in Delhi
Genpact's Gianni Giacomelli talks to HfS' Phil FershtRead More
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The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost
Most enterprises are pleased they moved into an outsourcing model, but have recognized they need to make significant changes to the way they manage their service provider relationshipsRead More
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The three dirtiest phrases in services
Here are three phrases that are today's big no-nos Read More
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The greatest nearshore location of all… Nova Scotia
Yes, I actually believe this is a great province to invest in the talent and resources and we'll shortly be able to share the news of a major new As-a-Service investment in the region from one of the Indian-heritage global service providers.Read More
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Why 77% of the C-Suite really want provider-replacement therapy
Now is time for the C-Suite to step back in to broker that next wave of services transformationRead More
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Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner’s Circle
HfS analyst Barbra McGann publishes the industry's first assessment of Service Provider performance in the Pharma R&A and Commercial Services IndustryRead More
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And it’s all going to kick off at #Nasscom_ILF today!
We're excited to speak at four sessions at Nasscom in Mumbai, culminating with our State of Industry session at 11.15 this morningRead More
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The Nasscom 2016 report: The era of unsettlement is upon us
From enthused to unsettled, service providers sober up as reality sets inRead More
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The jobs aren’t “going away” – they’ve already pretty much gone
It's not that today's jobs are going away, it's that large numbers of future jobs will simply not be createdRead More
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There’s a whole generation with a new explanation… in San Francisco
Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th. Read More
