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Category: Business Process Outsourcing (BPO)
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BPO: Pronounced dead, but still very much alive
BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years' away from being put to bed.Read More
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Genpact feasts on Pharmalink to take on Accenture in the life sciences regulatory space
Genpact today announced the acquisition of Pharmalink Consulting a global provider of regulatory services to the life sciences industryRead More
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HfS unveils the first Robotic Premier League Table
After all the hype, HfS unveils the first Robotic Premier League Table of service providers delivering robotic automation to their clientsRead More
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Cogny cogitates on a new industrial revolution
Genpact's Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the "New Industrial Revolution"Read More
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Learn all about neocortical cloning of the dynamic core… you know you want to
Where else can you hear a discussion about reproducing the cerebral cortex in a piece of software? Read More
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Accenture de-emphasizes the term “outsourcing” – is this the final death knell for the O word?
Accenture's dropping the term "outsourcing" from its strategy line is the most significant yet in terms of rebranding the outsourcing businessRead More
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Moving Mountains with Mike, Part 2
Here's the second tranche or our interview with outsourcing hall-of-famer, and the man who's steered Accenture's BPO juggernaut these past few years, Mike Salvino. Read More
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Why the outsourcing industry is so horrible at marketing itself
One fact I would challenge anyone on is the abject failure of the outsourcing industry to market itselfRead More
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Five reasons automation may replace BPO, with Charles Sutherland
Hot on the heels of his seminal report, Framing A Constitution for Robotistan, HfS' Charles Sutherland sat down with Mark Reed-Edwards to dig into the key issues around robotics and automationRead More
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