On this edition of the HfS Podcast, Mark Reed-Edwards talks with Reetika Joshi, Research Director, BPO & Analytics Strategies at HfS.
Reetika recently published the HfS Blueprint Report: Insurance BPO, which evaluated the innovation and execution capabilities of service providers in life and annuities, property and casualty, and other segments.
In the podcast, we examine the following questions: What data is behind the report? What are the key highlights from the report? Which providers made it into the Winner’s Circle? Which ones were close? What does it take to make it into the Winner’s Circle? Listen below for answers to those and other questions.