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Category: Business Process Outsourcing (BPO)
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Naomi Bloom: HRO needs to focus on business analyst services, not call center/manual processing
It will be fascinating to see if the larger SIs and/or HRO providers will be able to craft just the right mix of quality and cost-effectiveness to be successful in delivering much smaller, less labor-intensive and more tool-based implementation and post-implementation HR services.Read More
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HR in the Cloud: It won’t kill HRO, but it may kill what’s left of dysfunctional HR…
The emergence of more affordable Cloud based solutions is finally - after decades of disarray - making it possible for firms to stop starring into the HR abyss and start getting functional again.Read More
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And what a week that was! Relive those Blueprint moments…
Thanks to all of you who made the effort be part of a great December networking escapade in the Big AppleRead More
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Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities
Recessions are good times for business leaders who love to focus on containing costs, however, times of recovery are markedly differentRead More
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We are HfS. Yes we are!
As we gather the largest-ever superstar assemblage of sourcing leaders in New York, let's have a look back at how we got here as an industryRead More
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You mean outsourcing’s not all about making big corporate profits? Meet Leila Janah…
One person we are very excited to address the Blueprint Sessions next week is Leila Janah, the dynamic Founder and CEO of non-profit social sourcing firm Samasource.Read More
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HfS lands second spot in the Analyst Value Index
Second is good, it's where you can pose as the alternative to numero uno. It's like winning the silver medal for table tennis at the Olympics - and not being Chinese...Read More
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The 2013 Enterprise Analytics Services Blueprint is announced: Accenture, Genpact, IBM, Infosys and Wipro make the Winners Circle
And finally one of the most complex Blueprints is finally final, where we researched across the services lines to ascertain which outsourcing service providers are delivering the goods for enterprise analytics servicesRead More
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Fancy being an industry analyst?
HfS is expanding its global remit and we need to bring onboard more talent which has a good idea where our world is heading. If you are passionate about our industry, want to put YOUR stamp on its directions and be part of an incredible team, then send us your resumeRead More
