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Category: Business Process Outsourcing (BPO)
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Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)
Most service providers are not structured for success..... and the problem lies at the topRead More
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Harman, Tech Mahindra, IBM, Accenture and Atos leading the Internet of Things phenomenon
HfS Research unveils the first industry assessment of service provider performance and potential with IoTRead More
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IBM makes a meteoric rise into the HR-as-a-Service big three
Every HR head wants a Workday rollout... and every SI wants a SaaS services acquisitionRead More
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Nasscom Wrap: Grasping for digital identity, but needing a dosa reality
I find myself feeling conflicted between excitement and frustration for the future of Indian-centric BPO services.Read More
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Ready to strut your stuff at #NasscomBPM this week?
Find out what's making Chandra, Vishal, Tiger and TK strut their stuff in Bangalore this week...Read More
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Why Accenture’s acquisition of Cloud Sherpas is both an offensive and defensive move
As-a-Service has to be all about empowering the client, not the consultantRead More
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Long live the freemium analyst model…
Interim results from the 2015/16 Analyst Value Survey, as revealed by influencer guru Duncan ChappleRead More
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Weekend Rant: Let’s cut this bullsh*t and have meaningful conversations again (please)
We have to fix our bullsh*t problem, or this industry will fade into irrelevance Read More
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Cognizant, Accenture, EXL, Concentrix, HGS and HP are the top healthcare payer performers
The 2015 Healthcare Payer Operations Blueprint reportRead More
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Glenn gives us Government-as-a-Service (GaaS)
Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operationsRead More
