Category Archives: Business Process Outsourcing (BPO)

Nagendra's agenda: His bullish outlook for the IT and business services industry

Nagendra's agenda: His bullish outlook for the IT and business services industry

We recently caught up Nagendra P. Bandaru to discuss the resilient nature of the IT services industry, his bullish outlook for Wipro, and his sage advice for enterprises to adapt to this pandemic shock

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IT and business services is taking a massive 10.2% hit this year

IT and business services is taking a massive 10.2% hit this year

The impact of the Paradigm Shock on the IT and business industry is seismic - the core value of services is to address what customers have to buy right now... and at prices they can afford.

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Who'd have thought... Wipro went for Delaporte

Who'd have thought... Wipro went for Delaporte

The current economic and health crisis may have even driven the board to look harder at a leader with discipline and financial acumen. They seem to have got one

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Coronavirus cruelly exposes the fragility of the offshore outsourcing industry: Will clients trust all their eggs in one basket again when this is over?

Coronavirus cruelly exposes the fragility of the offshore outsourcing industry: Will clients trust all their eggs in one basket again when this is over?

The outsourcing industry is fast-becoming be the first vital piece of the global economy to come under the microscope as we look at the world post-coronavirus

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Wipro must appoint a ruthless CEO with teeth to escape its current predicament

Wipro must appoint a ruthless CEO with teeth to escape its current predicament

When Wipro’s CEO Abid Neemuchwala announced his resignation it was a shock for employees and the industry as a whole... but it was less of a surprise to those who knew him well

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BORN again... it's Ritesh Idnani

BORN again... it's Ritesh Idnani

Tech Mahindra President of BPM and Digital, Tech Mahindra talks to HFS CEO Phil Fersht

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Genpact gets Right to the Point to bring the front and back office together... as OneOffice

Genpact gets Right to the Point to bring the front and back office together... as OneOffice

We view this as the most exciting acquisition yet by Genpact, as it signifies the direction the firm is taking as a process designer, executor and engineer enabled by supporting digital and AI technology.

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Time to walk Mike's way... Salvino to run DXC

Time to walk Mike's way... Salvino to run DXC

Mike Salvino to take the CEO role at DXC

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Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla

Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla

Why going straight to digital with your outsourcing engagement is like buying a Tesla - it's a big change, can be expensive and requires a very different type of service partner to make it viable 

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As 47% of enterprises seek to reduce their reliance on outsourcing... we're going straight to digital

As 47% of enterprises seek to reduce their reliance on outsourcing... we're going straight to digital

The industry has spoken and it's clear where they will invest - in partnerships that can accelerate the move to digital without all the painful and costly steps to get there.  And the areas most primed to make this happen are where the staff have already

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