Category Archives: Business Process Outsourcing (BPO)

Coronavirus cruelly exposes the fragility of the offshore outsourcing industry: Will clients trust all their eggs in one basket again when this is over?

Coronavirus cruelly exposes the fragility of the offshore outsourcing industry: Will clients trust all their eggs in one basket again when this is over?

The outsourcing industry is fast-becoming be the first vital piece of the global economy to come under the microscope as we look at the world post-coronavirus

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Wipro must appoint a ruthless CEO with teeth to escape its current predicament

Wipro must appoint a ruthless CEO with teeth to escape its current predicament

When Wipro’s CEO Abid Neemuchwala announced his resignation it was a shock for employees and the industry as a whole... but it was less of a surprise to those who knew him well

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BORN again... it's Ritesh Idnani

BORN again... it's Ritesh Idnani

Tech Mahindra President of BPM and Digital, Tech Mahindra talks to HFS CEO Phil Fersht

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Genpact gets Right to the Point to bring the front and back office together... as OneOffice

Genpact gets Right to the Point to bring the front and back office together... as OneOffice

We view this as the most exciting acquisition yet by Genpact, as it signifies the direction the firm is taking as a process designer, executor and engineer enabled by supporting digital and AI technology.

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Time to walk Mike's way... Salvino to run DXC

Time to walk Mike's way... Salvino to run DXC

Mike Salvino to take the CEO role at DXC

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Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla

Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla

Why going straight to digital with your outsourcing engagement is like buying a Tesla - it's a big change, can be expensive and requires a very different type of service partner to make it viable 

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As 47% of enterprises seek to reduce their reliance on outsourcing... we're going straight to digital

As 47% of enterprises seek to reduce their reliance on outsourcing... we're going straight to digital

The industry has spoken and it's clear where they will invest - in partnerships that can accelerate the move to digital without all the painful and costly steps to get there.  And the areas most primed to make this happen are where the staff have already

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Wow... the UK really is becoming an attractive nearshore sourcing location

Wow... the UK really is becoming an attractive nearshore sourcing location

While the USA and China are no surprise as their host the world's largest economies and businesses, the UK is the surprise mover, as political conditions have created a more competitive market to invest in support services. 

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The present and the future is... Robotic Business Outsourcing

The present and the future is... Robotic Business Outsourcing

Along comes the perfect new lever to unearth costs many had never thought possible to eliminate: RPA.

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Will Infosys revitalize the mortgage processing market with ABN Amro’s Stater, or is this merely sweating a commodity asset?

Will Infosys revitalize the mortgage processing market with ABN Amro’s Stater, or is this merely sweating a commodity asset?

Infosys has just announced a joint venture with ABN Amro for mortgage administration services. HFS investigates the motivations...

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