Category Archives: Business Process Outsourcing (BPO)

Why outsourcing has become hot again... and it's all about automating to get to the cloud

Why outsourcing has become hot again... and it's all about automating to get to the cloud

Enterprises are faced with a dual challenge: ring-fencing legacy data centers and processes, while making fresh investments to re-jig critical processes to function effectively in the cloud

Comment

It needn't be hell... with Nigel

It needn't be hell... with Nigel

Phil Fersht talks to new HFS Chief Client Officer, Nigel Edwards

Comment

The proposed Atos-DXC takeover is papering over some very deep cracks from a bygone era

The proposed Atos-DXC takeover is papering over some very deep cracks from a bygone era

Rather than getting bigger, these services firms need to spin off their legacy businesses.  This proposed merger is illogical.

Comment

Introducing the Tech Stack to power Native Automation, Data and Process Design: The OneOffice Platform

Introducing the Tech Stack to power Native Automation, Data and Process Design: The OneOffice Platform

Introducing the OneOffice Emerging Tech Platform

Comment

Chatting to Vinnie Mirchandani on how the IT and business services industry has coped with a pandemic

Chatting to Vinnie Mirchandani on how the IT and business services industry has coped with a pandemic

Vinnie Mirchandani interviews Phil Fersht

Comment

Time to get taught... by Delaporte

Time to get taught... by Delaporte

Thierry Delaporte gives HFS the story behind the story on his most recent and surprising global adventure – becoming CEO of Wipro Ltd. Join us for the journey.

Comment

Nagendra's agenda: His bullish outlook for the IT and business services industry

Nagendra's agenda: His bullish outlook for the IT and business services industry

We recently caught up Nagendra P. Bandaru to discuss the resilient nature of the IT services industry, his bullish outlook for Wipro, and his sage advice for enterprises to adapt to this pandemic shock

Comment

IT and business services is taking a massive 10.2% hit this year

IT and business services is taking a massive 10.2% hit this year

The impact of the Paradigm Shock on the IT and business industry is seismic - the core value of services is to address what customers have to buy right now... and at prices they can afford.

Comment

Who'd have thought... Wipro went for Delaporte

Who'd have thought... Wipro went for Delaporte

The current economic and health crisis may have even driven the board to look harder at a leader with discipline and financial acumen. They seem to have got one

Comment

Coronavirus cruelly exposes the fragility of the offshore outsourcing industry: Will clients trust all their eggs in one basket again when this is over?

Coronavirus cruelly exposes the fragility of the offshore outsourcing industry: Will clients trust all their eggs in one basket again when this is over?

The outsourcing industry is fast-becoming be the first vital piece of the global economy to come under the microscope as we look at the world post-coronavirus

Comment