HfS Network

Category Archives: Business Process Outsourcing (BPO)

#NASSCOMBPM 2017: The Indian BPM industry graduates from from biryani to bhuna, but needs to stop celebrating the past

#NASSCOMBPM 2017: The Indian BPM industry graduates from from biryani to bhuna, but needs to stop celebrating the past

Phil Fersht shares his takeaways from the 2017 NasscomBPM Summit in Bangalore

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Meet F&A's new Big Seven: Genpact, Accenture, IBM, TCS, EXL, Capgemini and WNS

Meet F&A's new Big Seven: Genpact, Accenture, IBM, TCS, EXL, Capgemini and WNS

On the Knife’s Edge: Do F&A Service Buyers and Providers Really Want Transformation – Or Just RPA Arbitrage?

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Have we finally become an industry? Have we become the Digital Operations Industry?

Have we finally become an industry? Have we become the Digital Operations Industry?

After years of trying define ourselves, have we finally emerged as the Digital Operations Industry

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Images from FORA: A leadership panel spanning some serious brain power

Images from FORA:  A leadership panel spanning some serious brain power

Simply one of the best panel discussions. Ever

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HfS data products get a Suvradeep-dive

HfS data products get a Suvradeep-dive

HfS welcomes Suvradeep Bhattacharjee as Research Director, Market Insights and Data Solutions

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The future is about services, not software

The future is about services, not software

Phil Fersht argues that most software products today have 10-50x the functionality clients need... hence the onus moves to how you work with it, more than which product you use

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HfS hammers the final nail in the legacy analyst coffin with the HfS ThinkTank

HfS hammers the final nail in the legacy analyst coffin with the HfS ThinkTank

It’s time to close the chapter on the legacy analyst industry that has lost its identity, independence and sense of purpose.

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Ian Maher... Sourcing Star

Ian Maher... Sourcing Star

Phil Fersht interviews Ian Maher, the automation and outsourcing genius behind the Hanover Insurance Group

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We are in the People Elimination business. How did it get this bad, and can we change course? (Rant warning)

We are in the People Elimination business. How did it get this bad, and can we change course? (Rant warning)

Why are we on an inexorable nosedive to the lowest common denominator of creating and promoting business operations that no longer require people?

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Why even the Beeb needs sourcing standards

Why even the Beeb needs sourcing standards

HfS interviews Jim Hemmington of the BBC and Chris Halward of the GSA about global sourcing standards and how the Beeb does if for 1.4 billion pounds of annual external spend

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