Category Archives: Business Process Outsourcing (BPO)

Data and Decisions services 2021 - Accenture, IBM, TCS, Infosys and EXL lead the way in HFS Top 10 Rankings

Data and Decisions services 2021 - Accenture, IBM, TCS, Infosys and EXL lead the way in HFS Top 10 Rankings

It is all about Data and Decisions in 2021 as Accenture, IBM, TCS, Infosys and EXL lead the way in HFS Top 10 Rankings

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10 Reasons why we launched HFS Research-based Sourcing Advisory Services

10 Reasons why we launched HFS Research-based Sourcing Advisory Services

we've successfullH launched our Research-based Sourcing Advisory Services where we're helping a number of enterprises with our unique approach to helping enterprise customers in this virtual environment.

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Cognizant is over the Hump... thanks to the Humph

Cognizant is over the Hump... thanks to the Humph

After a hugely challenging 2020, Cognizant has risen again, posting three successive high-growth quarters with a strong outlook for Q4 which should see the firm comfortably blow past the $18m+ level.

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IBM rebrands its GBS division to emphasize what it actually does: Consulting

IBM rebrands its GBS division to emphasize what it actually does: Consulting

Almost two decades after its landmark acquisition of PwC Consulting, IBM Global Business Services (GBS) is now IBM Consulting. What may seem like semantics in the short term should bear fruit in the long.

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Offshore has become Walmart... as Outsourcing becomes more like Amazon

Offshore has become Walmart... as Outsourcing becomes more like Amazon

In the post-pandemic world, no one cares much about “offshore” as a strategy - it has become part of the fabric of managing a global operating model, where operations leaders just tap into whatever global resource they need to achieve their desired outcom

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Teleperformance, Concentrix, Telus, Sitel/Sykes and Tech Mahindra kept the CX lights on during the Pandemic

Teleperformance, Concentrix, Telus, Sitel/Sykes and Tech Mahindra kept the CX lights on during the Pandemic

The Pandemic has driven the imperative to manage the intersection between traditional BPO delivery and digital capability

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Are you ready for the HFS OneOffice Digital Symposium?

Are you ready for the HFS OneOffice Digital Symposium?

The countdown has officially begun for the first HFS One Office Digital Symposium on June 8 and 9. HFS CMO Nischala Murthy Kaushik spoke with Phil Fersht to learn more about the complete story around the symposium

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Why outsourcing has become hot again... and it's all about automating to get to the cloud

Why outsourcing has become hot again... and it's all about automating to get to the cloud

Enterprises are faced with a dual challenge: ring-fencing legacy data centers and processes, while making fresh investments to re-jig critical processes to function effectively in the cloud

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It needn't be hell... with Nigel

It needn't be hell... with Nigel

Phil Fersht talks to new HFS Chief Client Officer, Nigel Edwards

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The proposed Atos-DXC takeover is papering over some very deep cracks from a bygone era

The proposed Atos-DXC takeover is papering over some very deep cracks from a bygone era

Rather than getting bigger, these services firms need to spin off their legacy businesses.  This proposed merger is illogical.

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