Category Archives: Business Process Outsourcing (BPO)

Offshore has become Walmart... as Outsourcing becomes more like Amazon

Offshore has become Walmart... as Outsourcing becomes more like Amazon

In the post-pandemic world, no one cares much about “offshore” as a strategy - it has become part of the fabric of managing a global operating model, where operations leaders just tap into whatever global resource they need to achieve their desired outcom

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Teleperformance, Concentrix, Telus, Sitel/Sykes and Tech Mahindra kept the CX lights on during the Pandemic

Teleperformance, Concentrix, Telus, Sitel/Sykes and Tech Mahindra kept the CX lights on during the Pandemic

The Pandemic has driven the imperative to manage the intersection between traditional BPO delivery and digital capability

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Are you ready for the HFS OneOffice Digital Symposium?

Are you ready for the HFS OneOffice Digital Symposium?

The countdown has officially begun for the first HFS One Office Digital Symposium on June 8 and 9. HFS CMO Nischala Murthy Kaushik spoke with Phil Fersht to learn more about the complete story around the symposium

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Why outsourcing has become hot again... and it's all about automating to get to the cloud

Why outsourcing has become hot again... and it's all about automating to get to the cloud

Enterprises are faced with a dual challenge: ring-fencing legacy data centers and processes, while making fresh investments to re-jig critical processes to function effectively in the cloud

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It needn't be hell... with Nigel

It needn't be hell... with Nigel

Phil Fersht talks to new HFS Chief Client Officer, Nigel Edwards

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The proposed Atos-DXC takeover is papering over some very deep cracks from a bygone era

The proposed Atos-DXC takeover is papering over some very deep cracks from a bygone era

Rather than getting bigger, these services firms need to spin off their legacy businesses.  This proposed merger is illogical.

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Introducing the Tech Stack to power Native Automation, Data and Process Design: The OneOffice Platform

Introducing the Tech Stack to power Native Automation, Data and Process Design: The OneOffice Platform

Introducing the OneOffice Emerging Tech Platform

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Chatting to Vinnie Mirchandani on how the IT and business services industry has coped with a pandemic

Chatting to Vinnie Mirchandani on how the IT and business services industry has coped with a pandemic

Vinnie Mirchandani interviews Phil Fersht

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Time to get taught... by Delaporte

Time to get taught... by Delaporte

Thierry Delaporte gives HFS the story behind the story on his most recent and surprising global adventure – becoming CEO of Wipro Ltd. Join us for the journey.

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Nagendra's agenda: His bullish outlook for the IT and business services industry

Nagendra's agenda: His bullish outlook for the IT and business services industry

We recently caught up Nagendra P. Bandaru to discuss the resilient nature of the IT services industry, his bullish outlook for Wipro, and his sage advice for enterprises to adapt to this pandemic shock

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