Category Archives: Business Process Outsourcing (BPO)

#NASSCOM_ILF 2018: An industry stuck in #fakenews limbo, desperately needing to change the channel

#NASSCOM_ILF 2018: An industry stuck in #fakenews limbo, desperately needing to change the channel

There are some seriously cool things going in in the world of technology services; we just need to unearth them and change the narrative

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There's no FTE hell with Chris Caldwell

There's no FTE hell with Chris Caldwell

Phil Fersht interviews Concentrix President Chris Caldwell

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Ready to Learn to Change in New York this March?

Ready to Learn to Change in New York this March?

We're excited to trigger the first nuclear tranche of speakers for the Future of Operations in the Robotic Age (FORA) Summit in New York, March 7-8

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Save the Date: New York, March 7-8 for the flagship FORA Summit "Learning to Change"

Save the Date: New York, March 7-8 for the flagship FORA Summit "Learning to Change"

HfS Presents The Future of Operations in the Robotic Age Summit - New York, March 2018

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What $1000 invested in these firms ten years ago would be worth today

What $1000 invested in these firms ten years ago would be worth today

HfS analyst Martin Gabriel reveals where we could have made some wiser choices back in the day

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Infosys repeats history, but this time goes for a services man in Salil Parekh

Infosys repeats history, but this time goes for a services man in Salil Parekh

The services winners of the last three decades have thrived on change, disruption, and uncertainty, which is exactly where the Infosys of 2018 and beyond needs to focus

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#NASSCOMBPM 2017: The Indian BPM industry graduates from biryani to bhuna, but needs to stop celebrating the past

#NASSCOMBPM 2017: The Indian BPM industry graduates from biryani to bhuna, but needs to stop celebrating the past

Phil Fersht shares his takeaways from the 2017 NasscomBPM Summit in Bangalore

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Meet F&A's new Big Seven: Genpact, Accenture, IBM, TCS, EXL, Capgemini and WNS

Meet F&A's new Big Seven: Genpact, Accenture, IBM, TCS, EXL, Capgemini and WNS

On the Knife’s Edge: Do F&A Service Buyers and Providers Really Want Transformation – Or Just RPA Arbitrage?

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Have we finally become an industry? Have we become the Digital Operations Industry?

Have we finally become an industry? Have we become the Digital Operations Industry?

After years of trying define ourselves, have we finally emerged as the Digital Operations Industry

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Images from FORA: A leadership panel spanning some serious brain power

Images from FORA:  A leadership panel spanning some serious brain power

Simply one of the best panel discussions. Ever

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