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Category: Artificial Intelligence
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Most automation strategies are failing because they aren’t impacting customer experiences. We must broaden beyond the back office…
Why is such paltry investment being made in front office automation, when improving the customer experience is the biggest driver? Read More
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Maybe RPA is a gateway drug after all, as AI takes the number one spot for investment focus
AI leaps ahead of RPA as the most significant area of focus for investment in 2020Read More
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The New RPA Manifesto: Follow HFS’ Ten Laws of Robotic Process Automation to create a Thriving Industry
The industry is in desperate need of a renewed vision for RPA—a manifesto for the next seven years focused on long-term value, not short-term land grabs, if we are to realize the potential of a truly digital workforce.Read More
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HFS predictions for 2020. Oh lord, not more… but you know you’ll read them anyway
sorry folks, but we have to do them too...Read More
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RPA died. Get over it. Now focus on designing processes that deliver superlative experiences.
Since the “RPA is dead” post, we’ve seen a swift realization from investors that the RPA “market” was being engineered by a small handful of marketeers attempting a reincarnation of the dot-com bust era where everyone goes nuts over robot butlersRead More
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Welcome Ram… he’ll get you out of a jam
Ram Rajagopalan joins HFS' India operations as Consulting DirectorRead More
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IBM just changed the automation game. Hello Extreme Automation
The automation game just changed – and most of you barely noticed.Read More
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As the industry churns Tom Reuner returns
Tom Reuner talks to us about his return to the analyst foldRead More
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How Generative and Agentic AI are Supercharging the OneOffice Data Cycle
We finally have an injection of rocket fuel from Generative and Agentic AI to create intelligent agents that can sense, decide, and act with autonomy... as long as we have our data strategy right. To be a truly autonomous organization, the principles of OneOffice hold truer than ever: workflows executed in real-time between customers and employees that engage partners right across our business ecosystems.Read More
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Four mindset shifts to operate as OneOffice
To get to OneOffice is as much a mindset transformation as it is a technological one. Read More
