Category Archives: Artificial Intelligence

The New RPA Manifesto: Follow HFS’ Ten Laws of Robotic Process Automation to create a Thriving Industry

The New RPA Manifesto: Follow HFS’ Ten Laws of Robotic Process Automation to create a Thriving Industry

The industry is in desperate need of a renewed vision for RPA—a manifesto for the next seven years focused on long-term value, not short-term land grabs, if we are to realize the potential of a truly digital workforce.

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Maybe RPA is a gateway drug after all, as AI takes the number one spot for investment focus

Maybe RPA is a gateway drug after all, as AI takes the number one spot for investment focus

AI leaps ahead of RPA as the most significant area of focus for investment in 2020

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Most automation strategies are failing because they aren't impacting customer experiences. We must broaden beyond the back office...

Most automation strategies are failing because they aren't impacting customer experiences. We must broaden beyond the back office...

Why is such paltry investment being made in front office automation, when improving the customer experience is the biggest driver? 

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UiPath hyped a market that simply wasn’t there. Now we must build one that's REAL - one we can TRUST

UiPath hyped a market that simply wasn’t there. Now we must build one that's REAL - one we can TRUST

10 ways UiPath's leadership can recover the trust of an industry that trusted them

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Is UiPath prepping for a Microsoft sale?

Is UiPath prepping for a Microsoft sale?

Is it any coincidence that UiPath is rightsizing itself?

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Daddy's back to shape Blue Prism's technology roadmap for the next iteration of the RPA kingdom

Daddy's back to shape Blue Prism's technology roadmap for the next iteration of the RPA kingdom

Almost exactly seven years to the day that RPA was invented, Blue Prism's major shareholder Jason Kingdon has scratched a huge robotic itch to make a return to active duty

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Crunch time is here for UiPath, AA and Blue Prism... Here are the 25 tenets which will decide who wins this bot war

Crunch time is here for UiPath, AA and Blue Prism... Here are the 25 tenets which will decide who wins this bot war

Here are the 25 key tenets where UiPath, AA and Blue Prism must draw battle as they look to cross that chasm from RPA to a true digital workforce

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Live from New York! Scaling automation and AI most impacting business stability and growth

Live from New York!  Scaling automation and AI most impacting business stability and growth

The HFS NYC FORA summit polls 200 enterprise leaders

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How business and IT teams need to work together to develop real AI capability

How business and IT teams need to work together to develop real AI capability

The problem for IT is that AI doesn’t come packaged in a nice box with an instruction guide

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Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla

Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla

Why going straight to digital with your outsourcing engagement is like buying a Tesla - it's a big change, can be expensive and requires a very different type of service partner to make it viable 

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