Khalda De Souza, Author at Horses for Sources

Khalda De Souza

Research Director, SaaS Services and Cyber Security Services

Khalda is an Associate Practice Leader for SaaS Strategies at HFS. She supports the SaaS XXV program which helps innovative, up-and-coming SaaS software vendors to maximize their potential by leveraging meaningful partnerships with service providers.

Khalda managed the HFS SaaS services research program for eight years. This included tracking consulting, implementation and management services for several specific SaaS services areas, including Workday, SuccessFactors, Salesforce, Microsoft-on-Demand and Pega.

Prior to HFS, Khalda was a senior level IT services research analyst at Gartner for nearly 20 years. In that time, she managed the European research for several areas including network and IT security and business applications. Khalda has led key research deliverables such as Magic Quadrants for both Europe and global markets at Gartner.

Khalda has extensive experience in providing strategic advice to both IT services providers and customer organizations globally. For providers this includes, but is not limited to, channel strategies, product positioning, competitive intelligence, market trends and forecast analysis. For customers, Khalda has provided insightful guidance on sourcing and vendor selection strategies.

Khalda has a BSc. from Aston University in International Business and French. She lives in the UK with her husband and three children.

HfS: The Silver Lining in Cloud Applications Services Research

July 22, 2016 | Khalda De Souza

So it’s finally happening. Enterprises are using SaaS applications to run important processes, such as CRM, HR and even Finance....Read More
Innovation: Did you get any?

July 24, 2016 | Khalda De Souza

The need for strong planning and communication before engagements to ensure successRead More

Comment0 ShareThis 0 Twitter 0 Facebook 0 Linkedin 0
More than just a job

July 26, 2016 | Khalda De Souza

The service provider pendulum continues to swing towards a people focusRead More

Comment0 ShareThis 0 Twitter 0 Facebook 0 Linkedin 0
SaaS Deployments: It’s Good to Talk

August 03, 2016 | Khalda De Souza

Buyers need to connect with each other to get the maximum benefits from SaaS deployments.Read More

Comment0 ShareThis 0 Twitter 0 Facebook 0 Linkedin 0
Workday Services Blueprint 2016: Lots of Changes in this still Immature Market

September 20, 2016 | Khalda De Souza

Announcing the publication of the Blueprint Report: Workday Services 2016Read More

Comment0 ShareThis 0 Twitter 0 Facebook 0 Linkedin 0
Accenture, Cognizant and Virtusa peg the top spots in the HFS Pega Service Providers Top 10

November 28, 2021 | Phil Fersht, Tom Reuner, Khalda De Souza, Krupa Ks

Putting the customer at the center is critical to the success of a transformation to drive meaningful and measurable outcomes. This was also a key insight from our latest HFS Pega Service Providers Top 10 2021!Read More

Comment0 ShareThis 1125 Twitter 0 Facebook 0 Linkedin 0
Microsoft Dynamics Gets Saas-y

June 20, 2017 | Khalda De Souza

HfS has just published its first HFS Blueprint Report: Microsoft Dynamics Services 2017.Read More

Comment0 ShareThis 50 Twitter 0 Facebook 0 Linkedin 0
Thinking Outside The Box To Support SaaS Applications

June 29, 2016 | Khalda De Souza

I’ve been an analyst for 20 years, a period dominated by legacy systems, on premise applications and a very strict view of the IT services Value Chain of Plan, Implement and Manage. Service providers and analysts alike list relevant services that should aRead More

Comment0 ShareThis 3 Twitter 0 Facebook 0 Linkedin 0
Workday Services 2016 – The Cloud Juggernaut Rolls On

July 11, 2016 | Khalda De Souza

Enterprises are adopting a clear corporate strategy to move to cloud applicationsRead More

Comment0 ShareThis 28 Twitter 0 Facebook 0 Linkedin 0
Are you a People Person?

July 11, 2016 | Khalda De Souza

The Importance of Placing People at the Center of all DecisionsRead More

Comment0 ShareThis 0 Twitter 0 Facebook 0 Linkedin 0