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Phil’s 2018 Disruptor Awards!
Phil hands out some 'Disruptor Awards' to 10 people who impacted the world of business operations in 2018Read More
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Poole’s Patter, Part III: Why do so many companies get SO hung up on technology decisions?
I’ve never understood why so many companies get SO hung up on technology decisions and so bought into spending huge sums of money paying consultants to reinvent the same wheel over and over againRead More
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Poole’s patter, Part II: Virtualized delivery – the “O” is not a prerequisite
The actual process of "outsourcing" operations is fast becoming moot - this transfer of labor, technology and domain acumen is no longer needed in many of these business process engagements, because the provider already brings these qualities to the table. Read More
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Poole’s patter, Part I: Forget about the “O”, let’s have more of the “V”
Many of you will remember one of the legends of BPO, David Poole, who's spent much of his career fighting BPO crime on the streets of Chicago for Capgemini. He was also a founding member of PwC's global BPO business prior to IBM acquiring their operations, having made a significant contribution to the development of the global BPO industry, crafting several major global engagements since the early ‘90s. Here's Part I, where he discusses future of BPO having less to do with outsourcing and much more to do with venturing - a blurring of the lines between the client and the provider. Read More
