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Preaching Process with Pramod, Part III: What if you can build a true back-office-in-the-box, based on the Cloud and ERP platforms, which costs a fraction of what it used to?
At long last, we come to the final part of our interview with Genpact's President and CEO, Pramod Bhasin. Phil Fersht and Pramod discuss the future of process consulting, where labor arbitrage is heading, more about the Cloud, and a some advice for today's budding sourcing executives.Read More
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Preaching Process with Pramod, Part II: integrating IT and BPO and not getting blown up into small pieces…
we delve into how Genpact is striving to retain a unique identity in the industry as a pureplay BPO provider, in the face of increasing competition and the convergence of Cloud, SaaS and BPO delivery modelsRead More
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Preaching Process with Pramod: Genpact’s CEO discusses the New Relentless Economy, Part I
In order to help us grasp how the global provider community is reponding to this new relentless environment, we have engaged a number of CEOs of the leading providers to share with us their frank views of the changing world, how they survived the Recession, and how they intend to shape their business to support tomorrow's winners. To begin this series, we caught up with Genpact's President and CEO, Pramod Bhasin, and are delighted to feature some his thoughts from a very engaging discussion Read More
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SAP acquiring Signavio is a cheap play to migrate enterprises onto S4/HANA. Instead it just handed the market to Celonis
Why we think SAP acquiring Signavio is a non-event and actually frees Celonis from its SAP shackles to inspire its loyal followingRead More
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The New RPA Manifesto: Follow HFS’ Ten Laws of Robotic Process Automation to create a Thriving Industry
The industry is in desperate need of a renewed vision for RPA—a manifesto for the next seven years focused on long-term value, not short-term land grabs, if we are to realize the potential of a truly digital workforce.Read More
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Bidding on BPO with Abid, Part I
We've seen a significant shift in in the competitive landscape for BPO providers in the last two years - some of the leading Indian providers have taken advantage of the recession to steal a march on several of the incumbents, pushing their own tenacious brand of offshore service delivery, that has evolved from their IT heritage. We managed to grab some time with TCS's head BPO honcho, Abid Ali Neemuchwala to talk about TCS's development and his views for the future nature and development of global BPO service delivery.Read More
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On the first day of Xmas, my PE sent to me… a Process Intelligence firm that Microsoft didn’t want
AA is fighting for relevancy with FortressIQ acquisition – but will enterprise clients lose out in the long run?Read More
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Meet the billion-dollar baby process miner who steered clear of buying an RPA product
HFS CEO and Chief Analyst Phil Fersht thought it about time he caught up with Celonis Co-Founder and Co-CEO Alex Rinke.Read More
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Is BPO on the brink of a technology revolution?
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomesRead More
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Celonis separates the wheat from the PAF to open up the Microsoft ecosystem
With SAP squarely in its rearview mirror, Celonis’s PAFNow acquisition allows it to tap an even bigger enterprise technology ecosystem... Microsoft Read More
