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Month: December 2016
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Learn about our 2017 research plans: the Year of Making it Real
The HfS analyst team will share our 2017 vision for the industry and our plans for the 2017 HfS research agenda.Read More
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Wipro’s analytics wing is trying new ways of driving collaborative engagements
The new Data Discovery Platform, or DDP, is becoming its flagship solution for exploratory analytics projects in the big data realm.Read More
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Is Account Management Location Holding your Client Back from a BPaaS Engagement?
A look at how account management location can influence BPaaS engagements.Read More
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From Day One: Design Thinking the Patient Experience with Lawrence General Hospital and Sutherland Global Services
Going "behind the scenes" of a design thinking initiative to improve the patient experience.Read More
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My personal unfiltered truths about IT Infrastructure Services Providers
Jamie's just going to get all his preconceived opinions out there right now...Read More
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As-a-Service takes a really big wet bite out of traditional IT Infra Management Services
As-a-Services Takes a Big Wet Bite Out of Traditional IT Services MarketRead More
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Blockchain Brings Us Into The Future, But Only After It Drags Up The Past: Interoperability Becomes An Actual Issue Again
The interoperability problems blockchain bringsRead More
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Has the WAHA Security Conundrum Been Cracked?
The Work At Home Agent (WAHA) model of contact center outsourcing is increasing in adoption.Read More
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It’s automation M&A time – Can the establishment suppliers risk not investing?
The market dynamics in the world of Intelligent Automation are hotting up. Two acquisitions within a single week and the market is awash with fresh rumors about more M&A.So what are the scenarios for the further market development in sourcing advisory and in Intelligent Automation?Read More
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What Pokemon Go! can teach us about outcome-based performance management
The role of gamification in shift to higher quality and outcome-based performance managementRead More
