Category Archives: Healthcare and Outsourcing

HfS Research’s Blueprint reveals Accenture, Xerox and Cognizant are best positioned to support October’s healthcare chaos

June 14th, 2013
Adam Luciano, Principal Analyst, HfS Research (Click for bio)

The three service providers that we found best placed currently to service the healthcare payers are Accenture, Xerox, and Cognizant

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HP and CSC beware: Dell is quietly becoming a major threat to the traditional IT services providers

June 2nd, 2013
Michael Dell is on a no-nonsense stealth services journey with his business

It is my personal belief that the likes of HP and CSC will be sweating from the oncoming threat from the Austin-based firm’s $8.5 billion services arm in the not-too-distant future, not to mention some of the flagging Indian firms struggling to rediscover their mojoes.

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The dreamSource files… I can train my people to have technical skills, but I can’t give them a personality transplant

May 2nd, 2013
Debbie_Rajesh

And over at dreamSource, where 48% of the buyers have experienced strategic skills becoming more important than tactical skills for managing their outsourcing engagements, since they embarked on their initiative

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Genpact joneses after JAWOOD to capitalize on healthcare insurance mayhem

February 9th, 2013
Tony Filippone

Get ready for the healthcare market to heat up over the next three years as a result of state health insurance market places, the rapid expansion of accountable care organizations, and ICD-10 implementations.

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So… who’s got the bottle to buy HP’s BPO services business?

November 23rd, 2012
HP-Gift-Ribbon

In today’s commodotizing market for IT and business services, HP’s services business can only really look to defend what it still has against the encroaching competitive bite of the likes of Accenture, Cognizant, Genpact, IBM, TCS etc. However, there is one option that could revitalize its legacy: merge with one of the market leaders.

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Are YOU ready for dreamSource?

November 15th, 2012
dreamSource_PR

Today, we’re proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers… in Westchester County, New York, next Spring

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The biggest, baddest and boldest bevvy of buyers is back to bend the boundaries of the blueprint in Boston…but hurry as we’re almost out of room!

September 2nd, 2012
HfS50-Boston-final-hfs-blog2

We are very close to capacity for our upcoming Blueprint Sessions 2.0 taking place October 23-25, 2012 in Boston event so Register Now to secure your spot!

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Healthcare reform survives until November. Then what?

June 28th, 2012
obama-romney-hcare-rfm

So we’re now one election away from the biggest outsourcing opportunity ever… the healthcare insurance industry trying to figure out how to move from a B2B to a B2C model. Quite simply, the insurance companies ain’t gonna figure out how to send a nuclear warhead into their service and IT operations… they’ll turn to the outsourcers to do it for them

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Want to keep with the “outsourcing” status quo? Love staring at a spreadsheet all day? Then Blueprint 2.0′s not for you…

June 24th, 2012
HfS50-Boston-final-hfs-blog2

Life been just dandy since you took 30% off your department’s fixed costs, that you’ll never need to do anything much again in your career… except stare at a spreadsheet? Just love keeping those lights on and squeezing penalty payments of your provider? No need to improve anything, because the way your firm does this is just, simply, perfect?
Then you won’t need to waste time with us and leading buy-side organizations from the HfS 50 Executive Council in Boston this October…

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If you were too hungover to join our predictions webcast, here’s the replay and the deck

December 18th, 2011
View-our-predictions-replay

In case you missed our joint webcast with Ed Caso of Wells Fargo Securities on Friday, fear no more, as here’s the replay

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Congratulations to Tony “Governator” Filippone, HfS’ new Head of Research

December 12th, 2011
Tony Filippone

Our core mantra at HfS has always been to tackle the issues and complexities of global sourcing through the eyes of the buyer. One analyst who has spent nine years of his life doing just that, leading BPO governance for the $62 Billion healthcare payor, WellPoint, is our Governator himself, Tony Filippone. No single person in 2011 has written to – or talked with – more buyers about their governance challenges, and we are delighted to reveal to the world today his elevation to Executive Vice President of HfS’ research team.

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Curious about Kurien? TK talks to HfS about his plans for Wipro

October 10th, 2011

Wipro’s CEO T. K. Kurien talks to HfS about his plans for Wipro

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The undisputed facts about outsourcing, Part 8: Industries experiencing secular change have more aggressive outsourcing plans

August 29th, 2011

Those organizations being impacted by radical, fundamental shifts to their very industry economics, are more prepared than ever to admit they need to look outside of their current organization boundaries to keep their business operations cost-competitive. Simply-put, secular change crystallizes options for businesses and the outsourcing planning process often becomes more clear-cut as a result.

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The healthcare payor BPO situation in 2011: Will Reform shatter a complacent industry?

August 6th, 2011

Despite the value health care payors provide their customers, payors’ processes are complex, manually intensive, and prone to error. One consumer’s visit to the hospital generates substantial legal paperwork, complex approval processes, coordination of benefits with other insurers, and a blizzard of bills, notices, and follow-up calls that require months to resolve. This post elaborates on the new HfS Research report on the current state of healthcare payor Business Process Outsourcing.

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The undisputed facts about outsourcing, Part 4: Mid-market buyers are enjoying better outsourcing outcomes than enterprises

June 16th, 2011

Outsourcing of IT and business process has always been a game for large enterprises, where well-executed large-scale employee transitions have resulted in profitable endeavors for both providers and buyers. But while the large buyers like saving the money, it’s actually mid-market sector ($1bn-$3bn revenues) which is getting a lot more out of the experience

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The undisputed facts about outsourcing, Part 3: With outsourcing demand at unprecedented levels, can new buyers get across the finish-line?

June 12th, 2011

HfS Research’s “State of Outsourcing 2011″ study of 1335 industry stakeholders, conducted with the Outsourcing Unit at the London School of Economics, points to a marked turnaround in outsourcing intentions as global economies reach a period of sustained (albeit limping) recovery. For many organizations today, clearly the short-term counter-recessionary measures have been executed through to fruition, leaving business function leaders under renewed pressure to seek out new operational strategies for driving out cost and improving global effectiveness.

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It’s hard to be CSC

May 26th, 2011

It’s hard to be CSC. A perennial subject of acquisition chatter, it has built in poison pills in the form of gnarly government contracts with lots of limitations on who can own them and what can be done with them. This represents a disproportionate part of their revenue when compared to their competitors.

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Mercercare: the answer to Obamacare?

May 23rd, 2011

Mercer generates $3.5 billion in revenue from it HR consulting, outsourcing, and investment services businesses. It operates in over 40 countries and has more than 20,000 employees.

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Genpact looks for added bite with Tiger

May 16th, 2011

After 14 years, the effervescent Pramod Bhasin, now in his 60th year, is handing the reins to “Tiger” Tyagarajan, the company’s current COO, and long-serving member of the leadership team

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Cognizant: The Future of Work or the Present Forever?

May 14th, 2011

Cognizant is at present the darling of the IT offshore services and outsourcing industry for its consistent and impressive growth and positive levels of customer satisfaction, so we thought we’d share some impressions with our readers.

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