Enterprises need to create business manager roles to energize the Digital Generation
HfS analyst Barbra McGann publishes the industry’s first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry
Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operations
CSC dividing into two new entities, one for US Public Sector contracts and the other for Global Commercial contracts, is a welcome and necessary step.
60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.
Charles Sutherland shares thoughts on NASSCOM’s ambition to grow Business Process exports from $20 Billion in 2014 to $50 Billion by 2020.
We grabbed a few minutes with Cognizant’s CEO, Frank D’Souza, to talk about why his company made this move
Genpact today announced the acquisition of Pharmalink Consulting a global provider of regulatory services to the life sciences industry
HfS launches the first Blueprint Report focused on Enterprise Mobility Services, where Infosys, Tech Mahindra, IBM and Accenture made the Winner’s Circle
The three service providers that we found best placed currently to service the healthcare payers are Accenture, Xerox, and Cognizant
Next time your mom gives you a hard time, ask her if she does triathlons and brokers mega-outsourcing deals for big pharma giants. Oh, and that’s while putting two girls through college, one of whom is a Varsity pole-vaulter. And apparently she has dinner on the table every night too… OK, I made up that […]
One example of an Indian-centric provider which is setting the standard for many others to follow is up-and-coming BPO provider EXL, which has not only invested heavily in local delivery resources, but has also put significant resources into developing its corporate, sales and marketing leadership in the United States.