Category Archives: Healthcare and Outsourcing

Four make Winner’s Circle for Enterprise Mobility Services: Infosys, Tech Mahindra, IBM and Accenture

entmobblue-featured

HfS launches the first Blueprint Report focused on Enterprise Mobility Services, where Infosys, Tech Mahindra, IBM and Accenture made the Winner’s Circle

2 Comments

Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December

Zombies-in-the-boardroom

When  Zombieism takes its grip on enterprise operations, many fail to realize… until it’s too late.  In fact, many of you reading this may already be exhibiting signs of early-onset Zombieism and immediate inoculation is imperative… But never fear folks, as the forthcoming BluePrint Sessions 3.0 in New York this December are specifically designed to [...]

2 Comments

Accenture, Xerox and Cognizant make the Winners Circle to support October’s healthcare chaos

Report Author, Adam Luciano, Principal Analyst, HfS Research (Click for bio)

The three service providers that we found best placed currently to service the healthcare payers are Accenture, Xerox, and Cognizant

5 Comments

Vicki Phelan, pharma fanatic

Vicki Phelan has run 6 marathons... in between pharma projects at KPMG

Next time your mom gives you a hard time, ask her if she does triathlons and brokers mega-outsourcing deals for big pharma giants.  Oh, and that’s while putting two girls through college, one of whom is a Varsity pole-vaulter. And apparently she has dinner on the table every night too… OK, I made up that [...]

3 Comments

Replay of “Outsourcing is DEAD! Long Live Outsourcing…”

Outsourcing-is-dead-or-is-it

Click here for the replay & Click here for the slides. Enjoy!

3 Comments

It needn’t be marketing hell, with EXL

Substance over Puffery: Becky Dennis is Chief Marketing Officer for EXL

One example of an Indian-centric provider which is setting the standard for many others to follow is up-and-coming BPO provider EXL, which has not only invested heavily in local delivery resources, but has also put significant resources into developing its corporate, sales and marketing leadership in the United States.

3 Comments

HP and CSC beware: Dell is quietly becoming a major threat to the traditional IT services providers

Michael Dell is on a no-nonsense stealth services journey with his business

It is my personal belief that the likes of HP and CSC will be sweating from the oncoming threat from the Austin-based firm’s $8.5 billion services arm in the not-too-distant future, not to mention some of the flagging Indian firms struggling to rediscover their mojoes.

10 Comments

The dreamSource files… I can train my people to have technical skills, but I can’t give them a personality transplant

Debbie_Rajesh

And over at dreamSource, where 48% of the buyers have experienced strategic skills becoming more important than tactical skills for managing their outsourcing engagements, since they embarked on their initiative

Leave a comment

Genpact joneses after JAWOOD to capitalize on healthcare insurance mayhem

Tony Filippone

Get ready for the healthcare market to heat up over the next three years as a result of state health insurance market places, the rapid expansion of accountable care organizations, and ICD-10 implementations.

1 Comment

So… who’s got the bottle to buy HP’s BPO services business?

HP-Gift-Ribbon

In today’s commodotizing market for IT and business services, HP’s services business can only really look to defend what it still has against the encroaching competitive bite of the likes of Accenture, Cognizant, Genpact, IBM, TCS etc. However, there is one option that could revitalize its legacy: merge with one of the market leaders.

18 Comments

Are YOU ready for dreamSource?

dreamSource_PR

Today, we’re proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers… in Westchester County, New York, next Spring

Leave a comment

The biggest, baddest and boldest bevvy of buyers is back to bend the boundaries of the blueprint in Boston…but hurry as we’re almost out of room!

HfS50-Boston-final-hfs-blog2

We are very close to capacity for our upcoming Blueprint Sessions 2.0 taking place October 23-25, 2012 in Boston event so Register Now to secure your spot!

Leave a comment

Healthcare reform survives until November. Then what?

obama-romney-hcare-rfm

So we’re now one election away from the biggest outsourcing opportunity ever… the healthcare insurance industry trying to figure out how to move from a B2B to a B2C model. Quite simply, the insurance companies ain’t gonna figure out how to send a nuclear warhead into their service and IT operations… they’ll turn to the outsourcers to do it for them

7 Comments

Want to keep with the “outsourcing” status quo? Love staring at a spreadsheet all day? Then Blueprint 2.0′s not for you…

HfS50-Boston-final-hfs-blog2

Life been just dandy since you took 30% off your department’s fixed costs, that you’ll never need to do anything much again in your career… except stare at a spreadsheet? Just love keeping those lights on and squeezing penalty payments of your provider? No need to improve anything, because the way your firm does this is just, simply, perfect?
Then you won’t need to waste time with us and leading buy-side organizations from the HfS 50 Executive Council in Boston this October…

Leave a comment

If you were too hungover to join our predictions webcast, here’s the replay and the deck

View-our-predictions-replay

In case you missed our joint webcast with Ed Caso of Wells Fargo Securities on Friday, fear no more, as here’s the replay

Leave a comment

Congratulations to Tony “Governator” Filippone, HfS’ new Head of Research

Tony Filippone

Our core mantra at HfS has always been to tackle the issues and complexities of global sourcing through the eyes of the buyer. One analyst who has spent nine years of his life doing just that, leading BPO governance for the $62 Billion healthcare payor, WellPoint, is our Governator himself, Tony Filippone. No single person in 2011 has written to – or talked with – more buyers about their governance challenges, and we are delighted to reveal to the world today his elevation to Executive Vice President of HfS’ research team.

8 Comments

Curious about Kurien? TK talks to HfS about his plans for Wipro

Wipro’s CEO T. K. Kurien talks to HfS about his plans for Wipro

2 Comments

The undisputed facts about outsourcing, Part 8: Industries experiencing secular change have more aggressive outsourcing plans

Those organizations being impacted by radical, fundamental shifts to their very industry economics, are more prepared than ever to admit they need to look outside of their current organization boundaries to keep their business operations cost-competitive. Simply-put, secular change crystallizes options for businesses and the outsourcing planning process often becomes more clear-cut as a result.

8 Comments

The healthcare payor BPO situation in 2011: Will Reform shatter a complacent industry?

Despite the value health care payors provide their customers, payors’ processes are complex, manually intensive, and prone to error. One consumer’s visit to the hospital generates substantial legal paperwork, complex approval processes, coordination of benefits with other insurers, and a blizzard of bills, notices, and follow-up calls that require months to resolve. This post elaborates on the new HfS Research report on the current state of healthcare payor Business Process Outsourcing.

1 Comment

The undisputed facts about outsourcing, Part 4: Mid-market buyers are enjoying better outsourcing outcomes than enterprises

Outsourcing of IT and business process has always been a game for large enterprises, where well-executed large-scale employee transitions have resulted in profitable endeavors for both providers and buyers. But while the large buyers like saving the money, it’s actually mid-market sector ($1bn-$3bn revenues) which is getting a lot more out of the experience

14 Comments