HfS Network

Category Archives: Healthcare and Outsourcing

How a Healthcare Insurance Company is Bringing RPA and AI into Business Operations

How a Healthcare Insurance Company is Bringing RPA and AI into Business Operations

By defining appropriate scenarios, thinking outside the box, managing proactive communications with staff, and looking to get people excited about the positive impact on jobs, relationships between payers, providers, and patients and healthcare consumers

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HCSC’s Sale of TMG Health to Cognizant Shows A Move to Focus – and Partner– for Better Outcomes

HCSC’s Sale of TMG Health to Cognizant Shows A Move to Focus – and Partner– for Better Outcomes

The changes in the healthcare market driven by consumerism and compliance are driving healthcare plans to “rethink” their business and operations strategy.

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VCU Health tests telehealth for shortening time to treatment for stroke patients (#telestrokecare)

VCU Health tests telehealth for shortening time to treatment for stroke patients (#telestrokecare)

At the heart of the effort is empathy – making an effort to “get inside” the experience of each person involved, understand their needs, and how to address those needs both simply and effectively.

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Putting healthcare services at the fingertips of your patients and members

Putting healthcare services at the fingertips of your patients and members

There are a number of mobile platforms on the market today, but who is using them to bring mobility to healthcare?

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Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?

Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?

Much as I’d like to, I can’t foresee the actual future of the U.S. Affordable Care Act (ACA) or healthcare policies under President-elect Donald Trump..

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From Day One: Design Thinking the Patient Experience with Lawrence General Hospital and Sutherland Global Services

From Day One: Design Thinking the Patient Experience with Lawrence General Hospital and Sutherland Global Services

Going "behind the scenes" of a design thinking initiative to improve the patient experience.

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So what should healthcare operations do when IT hinders rather than helps?

So what should healthcare operations do when IT hinders rather than helps?

Making health IT drive real impact on health, medical, financial outcomes is not up to any one business unit or CIO; it's about collaborating in teams that focus on the end healthcare consumer experience.

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Xerox, Accenture, EXL, Cognizant Round Out the Winner’s Circle of the HfS 2016 Health and Care Management Blueprint 

Xerox, Accenture, EXL, Cognizant Round Out the Winner’s Circle of the HfS 2016 Health and Care Management Blueprint 

How clients and service providers are using automation, analytics, and BPaaS in BPO to enable consumer centric healthcare operations.

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A Wow! Moment: Taking Patient Centricity To Heart To Impact Health Outcomes

A Wow! Moment: Taking Patient Centricity To Heart To Impact Health Outcomes

Hitoe is a fabric that is also a sensor, contributing heart rate and brain and muscle activity to analysis for health and care analysis and plans.

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How to Power Up and Re-think your Outsourcing Experience

How to Power Up and Re-think your Outsourcing Experience

If you really want what’s next… your service provider might actually have the ideas… but is your leadership willing to listen, invest, give them access to your intimate data, and give it a try? Is your organization genuinely culturally ready for innovativ

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