Category Archives: Healthcare and Outsourcing

Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

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Enterprises need to create business manager roles to energize the Digital Generation

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Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner’s Circle

Welcome to the As-a-Service Economy Managing Health & Care in th

HfS analyst Barbra McGann publishes the industry’s first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry

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Three very handsome CEOs take on three advisors… only on HfS

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This February, three CEOs bake-off against three of the industry’s finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

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The HfS 2016 Blueprint Research Agenda …at your service

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The analyst industry’s most ambitious 2016 research agenda

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Cognizant, Accenture, EXL, Concentrix, HGS and HP are the top healthcare payer performers

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The 2015 Healthcare Payer Operations Blueprint report

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Glenn gives us Government-as-a-Service (GaaS)

Glenn Davidson, Managing Director at Accenture Federal Services

Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operations

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Implementing Portion Control at CSC

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CSC dividing into two new entities, one for US Public Sector contracts and the other for Global Commercial contracts, is a welcome and necessary step.

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Accenture and Cognizant battle it out in Population Health’s Winner’s Circle… with EXL knocking

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The new HfS Blueprint 2015 Report, “Population Health and Care Management Business Services“

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Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

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60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.

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If anyone can, Barbra McGann can…

Barbra McGann is EVP, , HfS

Barbra Sheridan McGann talks to HfS about her exciting new analyst role with the firm

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Cooking up NASSCOM’s $50 billion Bangalore biryani

Charles Sutherland closes out this year's Nasscom BPM Summit in Bangalore

Charles Sutherland shares thoughts on NASSCOM’s ambition to grow Business Process exports from $20 Billion in 2014 to $50 Billion by 2020.

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Cognizant’s CEO Frank D’Souza talks to us about his recent $2.7bn shopping trip

Francisco D'Souza, Cognizant CEO (Click for bio)

We grabbed a few minutes with Cognizant’s CEO, Frank D’Souza, to talk about why his company made this move

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Cognizant makes the biggest bet ever by an Indian services provider. This is a big bloody deal…

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Cognizant has upped the ante; now it’s time for the ambitious providers to open their war-chests

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Genpact feasts on Pharmalink to take on Accenture in the life sciences regulatory space

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Genpact today announced the acquisition of Pharmalink Consulting a global provider of regulatory services to the life sciences industry

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Four make Winner’s Circle for Enterprise Mobility Services: Infosys, Tech Mahindra, IBM and Accenture

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HfS launches the first Blueprint Report focused on Enterprise Mobility Services, where Infosys, Tech Mahindra, IBM and Accenture made the Winner’s Circle

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Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December

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When  Zombieism takes its grip on enterprise operations, many fail to realize… until it’s too late.  In fact, many of you reading this may already be exhibiting signs of early-onset Zombieism and immediate inoculation is imperative… But never fear folks, as the forthcoming BluePrint Sessions 3.0 in New York this December are specifically designed to […]

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Accenture, Xerox and Cognizant make the Winners Circle to support October’s healthcare chaos

The three service providers that we found best placed currently to service the healthcare payers are Accenture, Xerox, and Cognizant

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Vicki Phelan, pharma fanatic

Vicki Phelan has run 6 marathons... in between pharma projects at KPMG

Next time your mom gives you a hard time, ask her if she does triathlons and brokers mega-outsourcing deals for big pharma giants.  Oh, and that’s while putting two girls through college, one of whom is a Varsity pole-vaulter. And apparently she has dinner on the table every night too… OK, I made up that […]

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Replay of “Outsourcing is DEAD! Long Live Outsourcing…”

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Click here for the replay & Click here for the slides. Enjoy!

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It needn’t be marketing hell, with EXL

Substance over Puffery: Becky Dennis is Chief Marketing Officer for EXL

One example of an Indian-centric provider which is setting the standard for many others to follow is up-and-coming BPO provider EXL, which has not only invested heavily in local delivery resources, but has also put significant resources into developing its corporate, sales and marketing leadership in the United States.

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