Category: Healthcare and Outsourcing

Xerox, Accenture, EXL, Cognizant Round Out the Winner’s Circle of the HfS 2016 Health and Care Management Blueprint
August 05, 2016 | Barbra McGann
How clients and service providers are using automation, analytics, and BPaaS in BPO to enable consumer centric healthcare operations.Read More
A Wow! Moment: Taking Patient Centricity To Heart To Impact Health Outcomes
July 20, 2016 | Barbra McGann
Hitoe is a fabric that is also a sensor, contributing heart rate and brain and muscle activity to analysis for health and care analysis and plans.Read More
How to Power Up and Re-think your Outsourcing Experience
June 27, 2016 | Barbra McGann
If you really want what’s next… your service provider might actually have the ideas… but is your leadership willing to listen, invest, give them access to your intimate data, and give it a try? Is your organization genuinely culturally ready for innovativRead More
Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative
April 17, 2016 | Phil Fersht
Enterprises need to create business manager roles to energize the Digital Generation Read More
Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner’s Circle
February 03, 2016 | Phil Fersht
HfS analyst Barbra McGann publishes the industry's first assessment of Service Provider performance in the Pharma R&A and Commercial Services IndustryRead More
Three very handsome CEOs take on three advisors… only on HfS
January 20, 2016 | Phil Fersht
This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.Read More
The HfS 2016 Blueprint Research Agenda …at your service
November 22, 2015 | Phil Fersht
The analyst industry's most ambitious 2016 research agenda Read More
Cognizant, Accenture, EXL, Concentrix, HGS and HP are the top healthcare payer performers
September 10, 2015 | Phil Fersht
The 2015 Healthcare Payer Operations Blueprint reportRead More
Glenn gives us Government-as-a-Service (GaaS)
September 08, 2015 | Phil Fersht
Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operationsRead More
Implementing Portion Control at CSC
May 21, 2015 | Phil Fersht
CSC dividing into two new entities, one for US Public Sector contracts and the other for Global Commercial contracts, is a welcome and necessary step.Read More