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Category: Healthcare and Outsourcing
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Forget Brexit, RPA could wipe $820m a year of costs from the NHS with a common model across its 207 trusts
What I love about RPA is it most often has the highest impact where there is a serious amount of IT failure, disorganization and overworked staff.Read More
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How a Healthcare Insurance Company is Bringing RPA and AI into Business Operations
By defining appropriate scenarios, thinking outside the box, managing proactive communications with staff, and looking to get people excited about the positive impact on jobs, relationships between payers, providers, and patients and healthcare consumersRead More
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HCSC’s Sale of TMG Health to Cognizant Shows A Move to Focus – and Partner– for Better Outcomes
The changes in the healthcare market driven by consumerism and compliance are driving healthcare plans to “rethink” their business and operations strategy.Read More
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How to Power Up and Re-think your Outsourcing Experience
If you really want what’s next… your service provider might actually have the ideas… but is your leadership willing to listen, invest, give them access to your intimate data, and give it a try? Is your organization genuinely culturally ready for innovativRead More
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Xerox, Accenture, EXL, Cognizant Round Out the Winner’s Circle of the HfS 2016 Health and Care Management Blueprint
How clients and service providers are using automation, analytics, and BPaaS in BPO to enable consumer centric healthcare operations.Read More
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So what should healthcare operations do when IT hinders rather than helps?
Making health IT drive real impact on health, medical, financial outcomes is not up to any one business unit or CIO; it's about collaborating in teams that focus on the end healthcare consumer experience.Read More
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Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?
Much as I’d like to, I can’t foresee the actual future of the U.S. Affordable Care Act (ACA) or healthcare policies under President-elect Donald Trump..Read More
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Putting healthcare services at the fingertips of your patients and members
There are a number of mobile platforms on the market today, but who is using them to bring mobility to healthcare?Read More
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VCU Health tests telehealth for shortening time to treatment for stroke patients (#telestrokecare)
At the heart of the effort is empathy – making an effort to “get inside” the experience of each person involved, understand their needs, and how to address those needs both simply and effectively.Read More
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Preaching Process with Pramod, Part II: integrating IT and BPO and not getting blown up into small pieces…
we delve into how Genpact is striving to retain a unique identity in the industry as a pureplay BPO provider, in the face of increasing competition and the convergence of Cloud, SaaS and BPO delivery modelsRead More
