The dreamSource files… I can train my people to have technical skills, but I can’t give them a personality transplant

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And over at dreamSource, where 48% of the buyers have experienced strategic skills becoming more important than tactical skills for managing their outsourcing engagements, since they embarked on their initiative…

Rajesh Bhutani (Coventry Healthcare) and Debbie Polishook (Accenture)

Posted in : Business Process Outsourcing (BPO), Captives and Shared Services Strategies, Cloud Computing, dreamSource 2013, fa-bpo, Healthcare and Outsourcing, sourcing-best-practises

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