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Digital Associates finally have their flaming platform
HFS examines the world of chatbots and their more sophisticated cousins, Digital AssociatesRead More
Wipro must appoint a ruthless CEO with teeth to escape its current predicament
When Wipro’s CEO Abid Neemuchwala announced his resignation it was a shock for employees and the industry as a whole... but it was less of a surprise to those who knew him wellRead More
Your people are your brand… how HFS made it through its first decade
You won’t always get it right, but as you get more experienced you will learn from your mistakes and “trust your gut” a lot more… so here are some learnings I wanted to share with everybodyRead More
Wow… the UK really is becoming an attractive nearshore sourcing location
While the USA and China are no surprise as their host the world's largest economies and businesses, the UK is the surprise mover, as political conditions have created a more competitive market to invest in support services. Read More
Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
Enterprises must navigate the changing of the guard for intelligent customer experience servicesRead More
Accenture, IBM, Capgemini and Wipro lead the first application services Top 10
This Top 10 research is based on interviews with 300 enterprise clients of IT services from the Global 2000Read More
EY, Capgemini, KPMG, TCS and Accenture lead the RPA world of services in 2018
HFS unveils the first ever comprehensive report covering RPA ServicesRead More
The cocktail of SAP (ERP), Qualtrics (UX), and Contextor (RPA): Tastes like the OneOffice, but lacks one critical ingredient – RPA experience
t appears that SAP is starting to mix a heady cocktail that enables its systems of record with the triple-A trifecta (AI, Analytics, and RPA) and embedded UX capabilities. Tastes like the OneOffice?Read More
The first industry mandates for the Future of Operations in the Robotic Age
HfS has compiled the first mandates from the inaugural FORA Council session in ChicagoRead More
