Deborah Kops, Contributing Analyst, Sourcing Change Management
With experience as a corporate managing director, consulting partner and provider, Deborah has a unique perspective on the major challenge to outsourcing and shared services implementation—effectively and sustainably changing the way people work in light of the myriad implications of sourcing—new relationships, different cultures, enhanced technologies, different delivery locations, new cost structure, changed workflows, focus on the customer, increased quality, introduction of commercial structures, and other considerationsRead More
Edward Brooks, Contributing Analyst, Legal Process Outsourcing Strategies
Ed Brooks is contributing expert advice and analysis on the growing Legal Process Outsourcing Market (LPO) for HfS Research's clients.Read More
The Robotic Process Automation market will reach $443 million this year
HfS unveils the first precision market size and forecast for Robotic Process Automation (RPA) solutionsRead More
Dinner with Watson, Coulter and Holmes…what’s on the menu?
Move over #automation. We need to save our data malnourished companies... and quickly!Read More