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  • Data is eating the services industry!

    January 10, 2016 | Phil Fersht

    Facilitating and empowering the core data of the enterprise is where the real value is - that is the "lock-in" of the future Read More

    Comment0 ShareThis 144 Twitter 0 Facebook 0 Linkedin 0

  • 50% of Buyers are change imposters, so avoid them if you can!

    January 06, 2016 | Phil Fersht

    You must weed out the change imposters if you don't want to go down with them Read More

    Comment5 ShareThis 77 Twitter 0 Facebook 0 Linkedin 0

  • Accenture, EXL and TCS enter Winner’s Circle in HfS Utilities BPO Blueprint

    January 04, 2016 | Phil Fersht

    HfS Research Director, Reetika Joshi, takes a deep look at the disruptive Utilities BPO marketplace Read More

    Comment1 ShareThis 300 Twitter 0 Facebook 0 Linkedin 0

  • The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!

    January 03, 2016 | Phil Fersht

    2016 is the year that will separate the service dinosaurs from the savvy cannibalizers Read More

    Comment34 ShareThis 866 Twitter 0 Facebook 0 Linkedin 0

  • 10 issues defining the services industry in 2016

    December 31, 2015 | Phil Fersht

    The HfS analyst team demands 10 big things the services industry needs to address in 2016 Read More

    Comment5 ShareThis 546 Twitter 0 Facebook 0 Linkedin 0

  • HfS is back in Cambridge University for another no-cheese bake off of services leaders

    December 21, 2015 | Phil Fersht

    This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry" Read More

    Comment0 ShareThis 31 Twitter 0 Facebook 0 Linkedin 0

  • HCL, Cognizant, HARMAN, TCS and EPAM make the Software Engineering Winner’s Circle

    December 18, 2015 | Phil Fersht

    HfS unveils the first Software Product Engineering services Blueprint report Read More

    Comment9 ShareThis 611 Twitter 0 Facebook 0 Linkedin 0

  • More bite than bark? Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experience

    December 17, 2015 | Phil Fersht

    Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experience Read More

    Comment0 ShareThis 4 Twitter 0 Facebook 0 Linkedin 0

  • The legend that is Bruce Richardson …at the HfS Harvard summit

    December 16, 2015 | Phil Fersht

    the legend that is Bruce Richardson trying not to sound like the Donald Trump of cloud computing Read More

    Comment0 ShareThis 15 Twitter 0 Facebook 0 Linkedin 0

  • 80% of outsourcing relationships fail to deliver collaborative value… so what can we do?

    December 13, 2015 | Phil Fersht

    Too many of today's services relationships are just not set up to be collaborative ventures Read More

    Comment11 ShareThis 298 Twitter 0 Facebook 0 Linkedin 0

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