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  • Why 77% of the C-Suite really want provider-replacement therapy

    January 31, 2016 | Phil Fersht

    Now is time for the C-Suite to step back in to broker that next wave of services transformation Read More

    Comment30 ShareThis 429 Twitter 0 Facebook 0 Linkedin 0

  • How Design Thinking could really help your brand strategy

    January 31, 2016 | Phil Fersht

    This firm could definitely benefit from some Design Thinking to re-imagine its customer experience Read More

    Comment0 ShareThis 102 Twitter 0 Facebook 0 Linkedin 0

  • IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint

    January 24, 2016 | Phil Fersht

    HfS unveils the industry's first Blueprint on Design Thinking capability Read More

    Comment7 ShareThis 1527 Twitter 0 Facebook 0 Linkedin 0

  • Situational awareness, good manners and the ability to communicate are the keys to success

    January 24, 2016 | Phil Fersht

    I drew some real inspiration from this recent speech from Bollywood actor R. Madhavan Read More

    Comment1 ShareThis 159 Twitter 0 Facebook 0 Linkedin 0

  • Download the industry’s updated Robotic Process Automation maturity model

    January 21, 2016 | Phil Fersht

    HfS' Charles Sutherland has updated the industry's RPA Maturity Model. Download your copy here Read More

    Comment0 ShareThis 185 Twitter 0 Facebook 0 Linkedin 0

  • Three very handsome CEOs take on three advisors… only on HfS

    January 20, 2016 | Phil Fersht

    This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO. Read More

    Comment2 ShareThis 138 Twitter 0 Facebook 0 Linkedin 0

  • Genpact makes a stealthy move up the procurement-as-a-service value chain with integration of SSE

    January 19, 2016 | Phil Fersht

    The integration of Strategic Sourcing Excellence propels Genpact's procurement-as-a-service capability to the forefront of the market Read More

    Comment0 ShareThis 697 Twitter 0 Facebook 0 Linkedin 0

  • HfS announces expansion plans for 2016 across our analyst and commercial operations

    January 14, 2016 | Phil Fersht

    HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performance Read More

    Comment0 ShareThis 52 Twitter 0 Facebook 0 Linkedin 0

  • Data is eating the services industry!

    January 10, 2016 | Phil Fersht

    Facilitating and empowering the core data of the enterprise is where the real value is - that is the "lock-in" of the future Read More

    Comment0 ShareThis 144 Twitter 0 Facebook 0 Linkedin 0

  • 50% of Buyers are change imposters, so avoid them if you can!

    January 06, 2016 | Phil Fersht

    You must weed out the change imposters if you don't want to go down with them Read More

    Comment5 ShareThis 77 Twitter 0 Facebook 0 Linkedin 0

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