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Why we mustn’t make the same mistakes with RPA that we made with BPO
RPA is only the first step on a journey of self-learning, self-healing, dynamic process creation and really smart decision making support for your business Read More
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Save the dates for our 2016 HfS Buyers Summits
At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in March Read More
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Automation: Flavor of the month or disease of the decade?
45% of buyside outsourcing relatinship leads see partnering with their provider on automation strategy as their main area to find new value Read More
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Finance talent: automation skills now trumping analytics skills
If finance staff are not willing to adapt to the As-a-Service world, they will be irrelevent in tomorrow’s enterprise Read More
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Rohit’s rhetoric
EXL CEO Rohit Kapoor talks to HfS' Phil Fersht about the future of BPO and his own company's story Read More
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The HfS 2016 Blueprint Research Agenda …at your service
The analyst industry's most ambitious 2016 research agenda Read More
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HfS brings O’Brien’s brains on board
Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel Operations Read More
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Life beyond automation? Consider the H Factor
The H Factor: Being smart humans who can intelligently apply tech, not be replaced by it Read More
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Did HfS really just uberize the analyst business?
After reading this, people will start to use the term "HfS-ize" instead of uberize Read More
