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Blockchain Microwave Chickens?
Because blockchain is a difficult concept to understand, many people do not seem to understand what it actually is, except that it will "revolutionize" lots of things... Read More
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Petco Makes Plans to Unleash the Promise of Digital Customer Experience
Planning for the future of CX involves a changing nature of service provider relationships Read More
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SaaS Deployments: It’s Good to Talk
Buyers need to connect with each other to get the maximum benefits from SaaS deployments. Read More
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Employees are Customers too – Enterprises must channel their “inner” Omnichannel
In a recent podcast about omnichannel, an interesting spin on the topic came up. As posed by my colleague Fred McClimans: “Omnichannel applies to the internal business/partner operations just as much as the consumer side of the market - why isn't this given enough attention? Or is it?” Read More
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Lessons engineering service providers should take from Tesla’s Master Plan
Pareekh Jain's take on Elon Musk's new master plan for Tesla Read More
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We are all outcome workers, whether we like it or not…
Does anyone care how hard you work, or do they care what you have achieved? Read More
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Could the European Data Protection Regulation wreak havoc with Data, Automation and Cognitive solutions?
The General Data Protection Regulation became law in May and could dramatically impact the way companies deal with cloud services and artificial intelligence Read More
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Who are the leading IT and BPO services firms in EMEA?
HfS reveals the leading IT and BPO services firms in EMEA Read More
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Outcome-based Contracts Are A Nightmare – Do Them Anyway
There's a lot of difficulty in negotiating outcome-based contracts, but your success in the as-a-Service economy requires you to do it Read More
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The Kind Of “Food For Thought” The Services Industry Needs
An episode of Chef’s Table has eerily familiar themes that we talk and write about in the services outsourcing industry everyday. Read More
