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Day One at the HR Technology Conference in Chicago…Who are these people and what are they doing here?
And now over to Chicago, where HfS roving analyst Peter Ackerson is trying to fathom what on earth is going on in the world of HR technologyRead More
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What would convince you to “outsource” to the United States of America?
We are inviting you to share your views and experiences, in the strictest confidence, on the pros and cons of outsourcing IT and business processes TO the United States of America, compared with other global regions.Read More
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Legal Services Outsourcing: India’s next growth market?
Traditionally, the law firms engaged with Legal Process Outsourcing (LPO) providers for specific services, such as document review and other litigation support. However, over the last three years, large corporations have been signing comprehensive deals with LPO service providers. We believe the LPO market is now poised for a period of significant growth.Read More
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Poole’s patter, Part I: Forget about the “O”, let’s have more of the “V”
Many of you will remember one of the legends of BPO, David Poole, who's spent much of his career fighting BPO crime on the streets of Chicago for Capgemini. He was also a founding member of PwC's global BPO business prior to IBM acquiring their operations, having made a significant contribution to the development of the global BPO industry, crafting several major global engagements since the early ‘90s. Here's Part I, where he discusses future of BPO having less to do with outsourcing and much more to do with venturing - a blurring of the lines between the client and the provider. Read More
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The defining outsourcing moments of 2011
Well, another year goes by and HfS yet again escapes any legal action, terrorist attacks at our office, or disappearing bodies for being thoroughly unafraid to call the industry on its issues. So let's reflect some of the defining moments of 2011Read More
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Fed up with cheesy sales presentations? Well, here’s the web event you’ve been waiting for…
So how can you make the sales process smell less like a Wisconsin dairy farm? Easy - simply join us for our next web eventRead More
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Aird aired. Part I
Part I of the HfS Research interview with Dr. Charles Aird, Global and US Practice Leader for PricewaterhouseCoopers Shared Services and Outsourcing AdvisoryRead More
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Will a Double-Dip Recession reverse the trend of buyers “delaying outsourcing” during a slump? Here are 10 factors to consider…
Organizations have always been wary of outsourcing during recessions. While today it delivers cost-reduction to clients in spades (proven emphatically during our recent state-of-outsourcing study), many organizations have proven, in the past, to push it down the priority-list of radical cost-reduction measures, when they fear for their very existence. However, with the threat of a "Double-Dip" recession very much a grim reality, HfS believes this cycle is likely to be broken.Read More
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Meet The Don of BPO (Part 2)
Welcome to Part 2 of the Don Schulman interview, where he talks to us about whether shared services are really dying, the changing role of advisors, and where he sees the BPO industry moving in the future, and what he means by "verticalizing the horizontal". Read More