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Is it high time industry analysts are regulated?
One issue that is increasingly rearing its ugly head is the ridiculous - and often insane - demands industry analysts are placing on providers of technology and business services to pony up client references for their scatterplot charts.Read More
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BPO: Pronounced dead, but still very much alive
BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years' away from being put to bed.Read More
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Moving mountains with Mike, part 1
Phil Fersht interviews Accenture's Group Chief Executive for BPO, Mike SalvinoRead More
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Five make Winner’s Circle for Insurance BPO: Accenture, Genpact, EXL, IBM and TCS
For the large insurers, many could go out of business if it wasn't for the savings and efficiencies generated by maturing BPO delivery model - let's take a look at the industry's first meaningful analysis of the innovation and execution capabilities of all the leading service providersRead More
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Innovation starts at the… cube farm
A recent discussion with Accenture sparked the thinking at HfS with regards to how the introduction of new ideas and investments to the delivery center floor plays another important role in this transformation journey towards “progressive outsourcing”Read More
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And here’s the 2013 Procurement Outsourcing Blueprint…
A big congrats to Accenture, IBM, Procurian, Infosys and GEP for making the Winners CircleRead More
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It needn’t be marketing hell, with EXL
One example of an Indian-centric provider which is setting the standard for many others to follow is up-and-coming BPO provider EXL, which has not only invested heavily in local delivery resources, but has also put significant resources into developing its corporate, sales and marketing leadership in the United States. Read More
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Why American firms are more progressive with outsourcing than the Europeans and Asians
Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins? But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource? Our recent State of Outsourcing Study 2013, conducted with the support of KPMG, clearly shows the differing mission-critical business motivations across the main three global regions, when it comes to outsourcingRead More
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Which planet are equity analysts from?
Mars, Venus or Saturn…which planet are equity analysts from?Read More
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Sourcing no-no’s for 2013: what’s gotta go
Here's some sourcing cheese we don't want more of 2013Read More