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RPA is still dead. We talked, you all listened… now smell the integrated automation roses
Integrated Automation Platforms are the Holy Automation Grail if we can make it there Read More
RPA is dead. Long live Integrated Automation Platforms
The major issue with RPA today is that it is automating piecemeal tasks. It needs to be part of an integrated strategy. Read More
Fishing for digital dominance… meet Brian
Brian Whipple, CEO Accenture Interactive, describes the evolution of the world’s premier experience agency Read More
The mid-cap service providers are killing it and LTI, Virtusa and Mphasis are setting the pace
It's the era of the Indian-heritage mid-cap service providers growing at 20% Read More
Quantum set to destroy blockchain by 2021
Be wary blockchain fans... Quantum's coming to get you! Read More
Will Infosys revitalize the mortgage processing market with ABN Amro’s Stater, or is this merely sweating a commodity asset?
Infosys has just announced a joint venture with ABN Amro for mortgage administration services. HFS investigates the motivations... Read More
Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
Enterprises must navigate the changing of the guard for intelligent customer experience services Read More
Is the Big 3 RPA stranglehold about to be challenged? AntWorks patiently times its move
Phil Fersht and Elena Christopher visiting with the AntWork team for the firms first analyst briefing in the Maldives Read More
We really do not have to be this boring!
Seriously... Read More
NASSCOM 2019: Has the Indian IT industry become… boring?
Phil Fersht reports on the 2019 NASSCOM Technology Leadership Conclave Read More
