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  • Big 3 RPA vendors: it’s time to show your strengths in co-opetition because Appian just bought Jidoka for full stack automation

    January 09, 2020 | Phil Fersht, Elena Christopher

    Appian, a low-code development platform vendor, announced the acquisition of Novayre Solutions SL, the developer of the Jidoka RPA platform Read More

    Comment0 ShareThis 928 Twitter 0 Facebook 0 Linkedin 0

  • HFS predictions for 2020. Oh lord, not more… but you know you’ll read them anyway

    January 05, 2020 | Phil Fersht

    sorry folks, but we have to do them too... Read More

    Comment0 ShareThis 858 Twitter 0 Facebook 0 Linkedin 0

  • Welcome to the world of the modern-day ‘do-nothing’ employee

    January 04, 2020 | Phil Fersht, Ollie O’Donoghue

    We all know a few "do-nothing" employees, don't we?  Those lovely people who somehow slither around within their organizations and somehow retain employment... despite never really doing anything.  Read More

    Comment2 ShareThis 1147 Twitter 0 Facebook 0 Linkedin 0

  • 1964 predictions: By 2020 we’ll be breeding apes and other animals to perform menial work

    January 01, 2020 | Phil Fersht

    Predictions in 1964 from public policy researcher RAND corporation Read More

    Comment0 ShareThis 531 Twitter 0 Facebook 0 Linkedin 0

  • BORN again… it’s Ritesh Idnani

    December 20, 2019 | Phil Fersht

    Tech Mahindra President of BPM and Digital, Tech Mahindra talks to HFS CEO Phil Fersht Read More

    Comment4 ShareThis 877 Twitter 0 Facebook 0 Linkedin 0

  • Your people are your brand… how HFS made it through its first decade

    December 10, 2019 | Phil Fersht

    You won’t always get it right, but as you get more experienced you will learn from your mistakes and “trust your gut” a lot more… so here are some learnings I wanted to share with everybody Read More

    Comment7 ShareThis 444 Twitter 0 Facebook 0 Linkedin 0

  • The New RPA Manifesto: Follow HFS’ Ten Laws of Robotic Process Automation to create a Thriving Industry

    December 05, 2019 | Phil Fersht

    The industry is in desperate need of a renewed vision for RPA—a manifesto for the next seven years focused on long-term value, not short-term land grabs, if we are to realize the potential of a truly digital workforce. Read More

    Comment9 ShareThis 1350 Twitter 0 Facebook 0 Linkedin 0

  • The real issues behind #Brexit explained…

    November 28, 2019 | Phil Fersht

    The real issues behind #Brexit explained... Read More

    Comment0 ShareThis 242 Twitter 0 Facebook 0 Linkedin 0

  • Maybe RPA is a gateway drug after all, as AI takes the number one spot for investment focus

    November 19, 2019 | Phil Fersht

    AI leaps ahead of RPA as the most significant area of focus for investment in 2020 Read More

    Comment4 ShareThis 3182 Twitter 0 Facebook 0 Linkedin 0

  • Most automation strategies are failing because they aren’t impacting customer experiences. We must broaden beyond the back office…

    November 06, 2019 | Phil Fersht

    Why is such paltry investment being made in front office automation, when improving the customer experience is the biggest driver?  Read More

    Comment8 ShareThis 684 Twitter 0 Facebook 0 Linkedin 0

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