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Dig in with Dr. Truong Gia Binh – How Vietnamese IT services powerhouse FPT is vying to be a global transformation challenger
FPT has charted its roadmap to enter the Global Top 50 digital transformation provider list in the coming decade – let's dig into what will take them there. Read More
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Sitel buys SYKES. Now a CX juggernaut triumvirate emerges with Teleperformance and Concentrix
While scaling up to compete with Teleperformance and Concentrix is clearly the game-plan, Sitel/SYKES needs to focus on the value of the parts and integrate at speed Read More
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Unleashing cultural innovation is dictating the emerging work environment
Much can be achieved in a pure remote model, but it's simply not sustainable for a healthy, energizing work environment in the medium-long term Read More
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Time for some Sharma Karma
Phil Fersht sits down with Accenture's Chief Exec of Accenture Operations Manish Sharma Read More
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Are you ready for the HFS OneOffice Digital Symposium?
The countdown has officially begun for the first HFS One Office Digital Symposium on June 8 and 9. HFS CMO Nischala Murthy Kaushik spoke with Phil Fersht to learn more about the complete story around the symposium Read More
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Accenture, Infosys, KPMG, EY and DXC top the 2021 ServiceNow services rankings
HFS' IT services leader, Dr Tom Reuner has spent the past few months talking with an exhaustive quota of end-customers of ServiceNow, in addition to drilling into HFS' customer perception surveys, to draw up the definitive Top Ten guide to ServiceNow Svs Read More
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The big digital flip: 60% of staff going back to the office
Businesses are struggling to function entirely in the cloud and depend more than ever on a people-driven culture Read More
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Holy Moly… It’s Rajan Kohli!
Rajan Kohli was promoted to lead iDEAS for Wipro in the recent re-org by CEO Thierry Delaporte... he talks to Phil Fersht about his new role and ideas for the industry Read More
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HFS adds more beans to fuel healthcare research – meet Rohan Kulkarni
Phil Fersht sits down with new analyst hire Rohan Kulkarni to discuss his healthcare focus Read More
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There is no vaccine for climate change
Sustainability must become a native part of businesses, policy, and our day-to-day lives Read More
