Category Archives: Buyers' Sourcing Best Practices

The Twelve Tenets of Trust

The Twelve Tenets of Trust

One core element is needed for enterprises to get through the next 12 months, let along the next 12 years: Trust

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The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost

The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost

Most enterprises are pleased they moved into an outsourcing model, but have recognized they need to make significant changes to the way they manage their service provider relationships

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Gianni Giacomelli... he lived in Delhi

Gianni Giacomelli... he lived in Delhi

Genpact's Gianni Giacomelli talks to HfS' Phil Fersht

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Why we need to stop boring ourselves to death and focus on what really matters: building TRUST

Why we need to stop boring ourselves to death and focus on what really matters: building TRUST

The biggest disruptive trend on the horizon is TRUST

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Did you get with the As-A-Service program in Chicago?

Next week, in Chicago, we will stare at that wall we've hit, and collectively figure out how to jump over it. So without further ado, pop in your headphones, turn up the volume and enjoy!

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The Evolving Maturity of Robotic Process Automation

The Evolving Maturity of Robotic Process Automation

The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy

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Is your Service Provider genuinely investing in As-a-Service Capabilities?

Is your Service Provider genuinely investing in As-a-Service Capabilities?

How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?

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Why some service providers are grimly clinging onto the labor-arbitrage model

Why some service providers are grimly clinging onto the labor-arbitrage model

A new breed of provider has to emerge, which can disrupt the legacy labor-based model

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If anyone can, Barbra McGann can...

If anyone can, Barbra McGann can...

Barbra Sheridan McGann talks to HfS about her exciting new analyst role with the firm

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Murphy's BPO Law

Murphy's BPO Law

Phil Fersht interviews Carole Murphy, Capgemini's Head of BPO Business Transformation Services

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