We need advisors steeped in reality who can give enterprises a nice big dose of reality, who truly understand what life is like a few years into an outsourcing engagement

Phil Fersht talks Robotic Automation and the future of Services with David Poole, Co-Founder and CEO, Symphony Ventures

if your enterprise cannot make the swift changes you need to upskill your operations talent, surely the advent of Robotic Process Automation platforms is providing an increasingly appealing alternative path to take?

Consultants are supposed to be like doctors - they need to use the latest tools, technologies and knowledge at their disposal to help their clients

What about the UK advisory firm formerly known as "Alsbridge Plc"? Answer, it renamed itself "Aecus", named after one of the sons of Zeus. Phil Fersht talks to Rick Simmonds about where the direction the new firm is taking

There clearly is a need for more flexible labor in many European countries, and the ability to source skills "As-a-Service" from providers is becoming increasingly appealing

60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations - but most are discovering they need to work smarter before they can work cheaper.

HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh Jain

Service providers need to prove they are agents of value, not devils of extracting low-value margins.

HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services