We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it

HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien

Enterprises need to create business manager roles to energize the Digital Generation

HfS Research's Reetika Joshi unveils the first HfS Blueprint on BFS Analytics Services

Let's start talking about how we can start Being As-a-Service today... not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else's problem.

HfS unveils the first ever industry report on SuccessFactors services

The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning

Just think of the Design Thinking the branding agency went through to come up with this

It's not that today's jobs are going away, it's that large numbers of future jobs will simply not be created

HfS analyst Barbra McGann publishes the industry's first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry