Category Archives: Buyers' Sourcing Best Practices

Accenture, Wipro, TCS and ISGN make the Winner's Circle for Mortgage Services BPO

Accenture, Wipro, TCS and ISGN make the Winner's Circle for Mortgage Services BPO

Accenture, Wipro, TCS and ISGN make the Winner's Circle for Mortgage Services BPO in HfS' latest Blueprint Report

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Europe's finest enterprise operators take on the USA at the Cambridge University Blueprint Sessions. Who's sourcing smarter?

HfS Blueprint Cambridge

This June we are assembling the ultimate pool of European and American services talent to duke it out on the hallowed lawns of Cambridge's Gonville and Caius College

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Outsourcing advisors must be governance experts armed with research if they want to survive

Outsourcing advisors must be governance experts armed with research if they want to survive

Advisors need to provider governance support and research in order to survive

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Six market disruptions coming to challenge the Indian services majors

Six market disruptions coming to challenge the Indian services majors

Today's services winners do not have to become tomorrow's also-rans if they are smart enough to make discreet investments in the disruptive business models of the future

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BPO: Pronounced dead, but still very much alive

BPO: Pronounced dead, but still very much alive

BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years' away from being put to bed.

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Cogny cogitates on a new industrial revolution

Cogny cogitates on a new industrial revolution

Genpact's Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the "New Industrial Revolution"

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Accenture de-emphasizes the term "outsourcing" - is this the final death knell for the O word?

Accenture de-emphasizes the term "outsourcing" - is this the final death knell for the O word?

Accenture's dropping the term "outsourcing" from its strategy line is the most significant yet in terms of rebranding the outsourcing business

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Is BPO on the brink of a technology revolution?

Is BPO on the brink of a technology revolution?

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

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Moving mountains with Mike, part 1

Moving mountains with Mike, part 1

Phil Fersht interviews Accenture's Group Chief Executive for BPO, Mike Salvino

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Ready for the ultimate robotic process automation debate?

Ready for the ultimate robotic process automation debate?

At long last... we have everything you've ever wanted to know about Robotic Process Automation and never dared to ask

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