Accenture, Wipro, TCS and ISGN make the Winner's Circle for Mortgage Services BPO in HfS' latest Blueprint Report

This June we are assembling the ultimate pool of European and American services talent to duke it out on the hallowed lawns of Cambridge's Gonville and Caius College

Advisors need to provider governance support and research in order to survive

Today's services winners do not have to become tomorrow's also-rans if they are smart enough to make discreet investments in the disruptive business models of the future

BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years' away from being put to bed.

Genpact's Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the "New Industrial Revolution"

Accenture's dropping the term "outsourcing" from its strategy line is the most significant yet in terms of rebranding the outsourcing business

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

Phil Fersht interviews Accenture's Group Chief Executive for BPO, Mike Salvino

At long last... we have everything you've ever wanted to know about Robotic Process Automation and never dared to ask