Since the “RPA is dead” post, we’ve seen a swift realization from investors that the RPA “market” was being engineered by a small handful of marketeers attempting a reincarnation of the dot-com bust era where everyone goes nuts over robot butlers

How can we enlighten people to change their working attitudes to make them much more valuable and irreplaceable to their employers?

The onus is circling back to the value of being a full-time employee

After years of trying define ourselves, have we finally emerged as the Digital Operations Industry

Genpact acquires Design Thinking specialist TandemSeven to spearhead its OneOffice capabilities

Does anyone care how hard you work, or do they care what you have achieved?

Phil Fersht gives a contrarian viewpoint to Len Kendall's article "Get ready to retire at 50…Not because you want to, but because you'll have to"

These two firms need to be slammed together with an urgency and focus not yet seen in our industry

Phil Fersht interviews Futurist Gerd Leonhard prior to his keynote at the HfS Cognition Summit this September

HfS' Phil Fersht interviews Dinanath (Dina) Kholkar, Global Head of Business Process Services at Tata Consultancy Services