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Category: Artificial Intelligence
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Can Manish reinvent Accenture to deliver reinvention?
I am personally excited for my good friend Manish Sharma taking on the challenge of bringing together Accenture’s crown jewels of Strategy, Consulting, Song, Technology, and Operations to spearhead its Reinvention Services capability. Today's services playbook is changing radically and all the leading providers have no choice but to practice what they preach and take themselves through painful bottom-up change, where they need to focus on repaying their legacy debts of the last two decades to reinvent their own cultures, break down their silos and create distinct value for their clients. Being a true services-as-software provider necessitates a completely integrated company operating under one mission, one culture, one brand and one united leadership team energized by working together. But if anyone can pull this off, Manish can...Read More
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How Generative and Agentic AI are Supercharging the OneOffice Data Cycle
We finally have an injection of rocket fuel from Generative and Agentic AI to create intelligent agents that can sense, decide, and act with autonomy... as long as we have our data strategy right. To be a truly autonomous organization, the principles of OneOffice hold truer than ever: workflows executed in real-time between customers and employees that engage partners right across our business ecosystems.Read More
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Individuals, teams, and firms can all still lead energy and utilities systems change
Prepare for a breakthrough year in the Generative Enterprise—powered by the potential of agentic AI to deliver end-to-end, self-improving, cross-silo processes to achieve business outcomes, the promise of deregulation, and greater access to infrastructure of the Stargate program, and a new wave of LLM innovation exemplified by China’s DeepSeek. Our Generative Enterprise Services Horizons report 2025 identified several trends: how service providers are meeting enterprise needs, effectively training people, what enterprises need more of from their service partners, and what customers and partners have to say about their service experiences.Read More
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Meet Babak, one of agentic’s original inventors
If you’re an enterprise leader staring down ballooning tech debt, rising pressure for AI transformation, and daily new product drops that all scream “innovate now or be left behind,” stop. Take a breath—and read this wide-ranging Q&A between Cognizant CTO Babak Hodjat and HFS Executive Research Leader David Cushman.Read More
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The US and India are joining forces to manage 1.4 billion iPhone users. Wow.
Think about it: we're witnessing the strategic decoupling of one of the world’s largest tech titans from its longstanding reliance on China, driven by geopolitical tensions, tariffs, and a desire to insulate against future disruptions. This isn’t just supply chain optimization; this is Apple's full-throated acknowledgment that geopolitical risk is now the primary disruptor of the global technology industry. Apple’s pivot to shift its US iPhone manufacturing from China to India by 2026 isn’t just significant—it’s monumental, and it's happening at warp speed for such a huge manufacturing shift. This also signifies the deepening links between the US and India as these global trade wars gather pace. Read More
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Services-as-Software threatens to kill off BPO specialists as WNS eyes Capgemini as a strategic exit partner
As speculation of a Capgemini takeover of WNS hots up, you have to question the future of BPO specialist firms as the worlds of services and software continue to blend together in a rapidly emerging $1.5 trillion market, which HFS last year termed "Services-as-Software".Read More
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Trump’s tariffs will rattle the foundations of the global IT services industry to its core
The focus of a lot of US business is going to be squarely on cost reduction, and this will have a direct impact on the global IT services industry. This will result in a double whammy hit for the India-dependent service providers and consultancies as US firms will be incentivized to reshore services work back to the US, and also to invest more heavily in AI to reduce reliance on support staff in areas like application development and business services.Read More
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Tariffs won’t save American industry — They’ll strangle it
Let’s be clear. Tariffs aren't inherently evil. In limited, strategic use, they can buy time for critical industries. But when wielded as a broad, blunt policy — as a primary economic lever — they don’t deliver results. They create a cascade of consequences that hurt far more than they help. Sure, there can always be a few modifications here and a consensus agreement there, but when they are designed to choke the life out of a trading relationship and load costs onto the consumer, the ramifications rarely read to achieving lofty political goals.Read More
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Joe Biden to keynote at the HFS Summit
HFS Research, the analyst firm which coined the term “Services-as-Software” has added former president Joe Biden to its stellar line up of speakers, which include CNN’s Fareed Zakaria and Wharton School Professor Ethan Mollick. He will address the impact of AI on the United States under the theme “The Agentic President”.Read More
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It’s time for a work reset to escape our humanist recession
We have to reset our current work habits and refocus on our futures. Otherwise, we’ll withdraw more and more into a world where we’re becoming imposters. We must embrace change, refuel our passions, and tune out all the rhetoric and noise. My advice is to focus on building closer work relationships, get out more, and meet more people. Working with people, locking heads, building friendships, sharing experiences... this is what energizes us. At the end of the day, we're all mammals, and we need each other.Read More
