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Month: February 2017
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Retail Embraces the Digital OneOffice and Optimizing the In-Store Experience (NRF report)
Retail giants and small retail innovators, moving to OneOffice is about enabling the ability to support heightened customer expectations and often strengthening business fundamentals in order to do soRead More
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Is there any sanctuary left from the robot these days?
You really can't make this stuff up...Read More
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IBM, Accenture, Cognizant, Deloitte and Infosys lead the first Digital OneOffice™ Premier League
HfS has unveiled its first holistic view of service provider performances across the Digital OneOffice pillarsRead More
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BPO Market Primer – Watch This Space For the Update in April
We have here the companion primer cover the BPO market for 2015 to 2021Read More
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From Designing to Doing: Enabling Design Thinking into Solutions and Results
The benefit of infusing design thinking into traditional consulting and outsourcing companiesRead More
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Digital Customer Service BPO: A Chat with HGS
Provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferencesRead More
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EXL On A Journey to More Effective Engagement with Insurance Clients
EXL's efforts couldn’t be more timely and are in line with what we have outlined in our research as its areas of improvement.Read More
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Ask the Experts: Security Gurus Offer Their Advice for Non-technical Buyers
It’s important for sourcing teams to get smarter about security themselves to lessen their dependence on domain experts for preliminary RFP screening and downselecting.Read More
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The offshore shift left part 3 – Q4 wasn’t that good…
New chart that updates to include Q4 revenuesRead More
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Supplier Relationship Management in 2017: It’s all about talent, standardizing processes, and RPA
Supplier Collaboration and the changing nature of the engagement between buyer and supplier is top of mind for many executives. This preempts the rise of Supplier Relationship Management efforts.Read More
