I’ve been an analyst for 20 years, a period dominated by legacy systems, on premise applications and a very strict view of the IT services Value Chain of Plan, Implement and Manage. Service providers and analysts alike list relevant services that should aRead More
Everyone is talking about how to get to the right strategy for omnichannel customer communications, yet no one really knows what it means.Read More
This is my all new spot on Horses for Sources. The home of razor-sharp analysis and the place where hypes are crushed and real trends are born. Phil has set the bar incredibly high over the past decade. Inspired by the best analyst blogger around, my aimRead More
The Industry Speaks about Cloud, Part I: Business execs are buying-in to Cloud even more than their IT counterparts
Cloud Business Services are no longer hype - both business and IT executives are buying-into the value Cloud can bring to their jobs and their organizations. The ability to access business applications quicker, faster, cheaper and in a virtual business environment are the major drivers - and it's the business side of the house which is even more engaged by the potential value that the IT-side. Read More
Six months to the day we launched a research organization, we're delighted to announce the first of several really exciting hires for our analyst team.Read More
Event Alert: Capgemini differentiates its BPO services on global delivery, but can it compete on price?
Capgemini is one of the largest and most well-known European IT/BPO service providers and consulting firms, with revenues of $10 billion, but has struggled in the past become a household name in the US. However, its recent aggression in the BPO market, resulting in notable client wins such as Bunge and Coca-Cola Enterprises, has helped elevate Cepgemini as a serious contender for global enterprise BPO engagements.Read More