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Got anything better to do Thursday? Come along to the #Nasscom summit in Bangalore
Phil Fersht will be speaking on the Future of Operation in the Robotic Age at NASSCOM BPM this ThursdayRead More
Meet Elena the analyst
HfS welcomes analyst veteran Elena Christopher back the the analyst foldRead More
Images from FORA: Kate O’Neill humanizes technology
Kate O'Neill, the self-styled “tech humanist”, keynotes at the HfS Summit in Chicago this weekRead More
Off-Shore-Based Service Providers Look to Develop “Meaningful” Presence in the U.S.
Our research shows the there is a significant drop across the board in the move to “offshore” business and IT work – finance and accounting and HR, in particular.Read More
HfS is named analyst of the year by our fellow professionals
Analyst relations pros voted for over 170 different individual analysts, and guess who won?Read More
Confessions of a market forecaster – we might not be real wizards, but let us at least pretend we are!
Looking behind the curtain at how market sizing and forecasting really works…Read More
Ever wondered what analysts do?
Being an industry analyst, our work differs greatly from day to day and as such, today more than ever, we are wearing an ever increasing number of hats and taking on more responsibilities. Although, rather like the transition to the As-a-Service Economy,Read More
Thinking Outside The Box To Support SaaS Applications
I’ve been an analyst for 20 years, a period dominated by legacy systems, on premise applications and a very strict view of the IT services Value Chain of Plan, Implement and Manage. Service providers and analysts alike list relevant services that should aRead More
Forget about Omnichannel hype when your Basic Customer Service Sucks
Everyone is talking about how to get to the right strategy for omnichannel customer communications, yet no one really knows what it means.Read More
