Category Archives: The As-a-Service Economy

Rohit's rhetoric

Rohit Kapoor is Vice Chairman and CEO EXL (Click for bio)

EXL CEO Rohit Kapoor talks to HfS' Phil Fersht about the future of BPO and his own company's story

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The HfS 2016 Blueprint Research Agenda ...at your service

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The analyst industry's most ambitious 2016 research agenda

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HfS brings O'Brien's brains on board

Melissa O'Brien is Research Director, Contact Center and Omni-Channel Operations, HfS (Click for Bio)

Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel Operations

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Life beyond automation? Consider the H Factor

Technology is useless without the H Factor to drive it...

The H Factor: Being smart humans who can intelligently apply tech, not be replaced by it

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Did HfS really just uberize the analyst business?

Click to read the full article over at Influencer Relations

After reading this, people will start to use the term "HfS-ize" instead of uberize

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Outsourcing is on life support, with many providers failing to invest in As-a-Service

Legacy Cat

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Accenture, Deloitte, Capgemini and Bluewolf lead the industry's first Salesforce Services Blueprint

Accenture, Deloitte, Capgemini and Bluewolf lead the industry's first Salesforce Services Blueprint

HfS Research unveils the industry's first Salesforce.com Services Blueprint analysis

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Provider, provider on the wall, who's delivering Trust for Digital?

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HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security Realm

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Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)

hannibal the cannibal

Most service providers are not structured for success..... and the problem lies at the top

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The 2015 HfS Global IT Services Top Ten. Here it is.

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While the Indian-heritage providers continue to surge, here cometh Amazon

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