Category Archives: Buyers' Sourcing Best Practices

Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

Click to enlarge.

HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien

Comment

Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation

Comment

Accenture, Cognizant, EXL, Genpact, IBM, Infosys and TCS Top the Winners Circle for BFS Analytics

Click to Enlarge

HfS Research's Reetika Joshi unveils the first HfS Blueprint on BFS Analytics Services

Comment

It's time we started Being As-a-Service

Being-as-a-Service

Let's start talking about how we can start Being As-a-Service today... not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else's problem.

Comment

Accenture, IBM, NGA and NTT Data lead in SuccessFactors services

Click to Enlarge

HfS unveils the first ever industry report on SuccessFactors services

Comment

Confusion-as-a-Service: The massive disconnect between vision and reality

Click to enlarge

The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning

Comment

Now for some proper #DesignThinking

George Nespresso

Just think of the Design Thinking the branding agency went through to come up with this

Comment

The jobs aren't "going away" - they've already pretty much gone

Robo factory

It's not that today's jobs are going away, it's that large numbers of future jobs will simply not be created

Comment

Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner's Circle

Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner's Circle

HfS analyst Barbra McGann publishes the industry's first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry

Comment

Why 77% of the C-Suite really want provider-replacement therapy

Therapy

Now is time for the C-Suite to step back in to broker that next wave of services transformation

Comment