Category: Sourcing Best Practises
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CMOs need support and guidance from their CIOs… like never before
IBM’s Institute for Business Value (IBM Global Services’ executive research group) announced findings from its huge CIO survey undertaken every 2 years. It’s a massive piece of work involving 3000 one hour face-to-face interviews with CIOs from around the world—this year it has some great news for CMOs. Read More
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Trapped by Procurement BPO? How to pull your organization out of the mire
The report explores challenges and pitfalls for Procurement BPO -- from initial design to sourcing, transition and steady-state operations.Read More
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Cognizant: The Future of Work or the Present Forever?
Cognizant is at present the darling of the IT offshore services and outsourcing industry for its consistent and impressive growth and positive levels of customer satisfaction, so we thought we’d share some impressions with our readers.Read More
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HfS Podcast: The Governator holds court
We couldn't wait to sit down with Tony for a podcast recording to hear what's in store for you in the coming monthsRead More
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Outsourcing: a symptom of a failing education system?
Most people still claim they really outsource to save money - of course that's an immediate benefit, but you wouldn't even be considering it, if you had operations in place that were really good.Read More
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NorthgateArinso: Is it ready to give the HRO market a boost?
Despite a challenging economy, NorthgateArinso grew revenues 8.5% in its 2009/2010 fiscal year and increased win rates in its HRO business. The company has made significant investments in its core technology platforms, established an extensive global delivery infrastructure, created a massive library of process standards, is in the midst of a company-wide rollout of Six Sigma, and has been developing the culture and skills it thinks are required for execution excellence and improved customer satisfaction.Read More
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WellPoint’s governator, Tony Filippone, joins HfS as Research Vice President
Please welcome Mr Anthony Filippone to the hallowed ground of HfS analyst, industry thought-leader, and, most notably, the role of Governator-ExtraordinaireRead More
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The Finance & Accounting BPO market landscape in 2011
This report delivers an unprecedented view of the F&A BPO industry, based on 788 live engagements, where organizations have outsourced two or more core F&A processes to a service provider. In addition to exhaustive contract information, HfS draws upon recent demand-side survey analysis to deliver the complete view of the market dynamics, the service provider landscape and the future expected direction of the industry.Read More
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Why HfS is the first analyst to deliver real-time BPO price-benchmarking
HfS today launched the research industry’s first price-benchmarking practice, the HfS BPO PriceIndicator™, to cover business process outsourcing (BPO) functions. These include business processes specific to Finance and Accounting, Procurement, Human Resources and industry-specific outsourcing functions, such as healthcare, insurance and bankingRead More