Category: Sourcing Best Practises
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Get sourcing in Sydney this September
HfS Research's Phil Hassey will be welcoming Dawn Evans, President and CEO of our partner SIG, to Sydney in early September for a terrific event---SIG's Sydney Regional Roundtable on September 7 and 8Read More
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Will a Double-Dip Recession reverse the trend of buyers “delaying outsourcing” during a slump? Here are 10 factors to consider…
Organizations have always been wary of outsourcing during recessions. While today it delivers cost-reduction to clients in spades (proven emphatically during our recent state-of-outsourcing study), many organizations have proven, in the past, to push it down the priority-list of radical cost-reduction measures, when they fear for their very existence. However, with the threat of a "Double-Dip" recession very much a grim reality, HfS believes this cycle is likely to be broken.Read More
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Is the outsourcing industry really still that clueless about cultural issues? Or high time to change that record…
In Brandi Moore’s “painful” interpretation of the joint research we did with Softek about Latin America as a sourcing destination, she manages to disparage an entire industry, ignore the facts, offer tired examples as brilliant self-aggrandizement, and demonstrate a poor understanding of her supposed field of expertise (culture). We often take a tongue-in-cheek approach to our coverage here, but we take the accuracy of our research and reporting very seriously.Read More
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Be warned – there’s a complete end-end HRO schmooze-fest coming… to Atlanta!
The HR Outsourcing Association burns white-hot as it integrates the HRO buyers' group and the RPO Alliance into one star-studded, fully integrated cornucopia of HRORead More
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The healthcare payor BPO situation in 2011: Will Reform shatter a complacent industry?
Despite the value health care payors provide their customers, payors’ processes are complex, manually intensive, and prone to error. One consumer’s visit to the hospital generates substantial legal paperwork, complex approval processes, coordination of benefits with other insurers, and a blizzard of bills, notices, and follow-up calls that require months to resolve. This post elaborates on the new HfS Research report on the current state of healthcare payor Business Process Outsourcing.Read More
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Meet The Don of BPO (Part 2)
Welcome to Part 2 of the Don Schulman interview, where he talks to us about whether shared services are really dying, the changing role of advisors, and where he sees the BPO industry moving in the future, and what he means by "verticalizing the horizontal". Read More
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HfS welcomes Jyoti Banerjee to educate the services industry on why today’s top businesses are also the top sustainability performers
We're seeing hard evidence that today's most successful business are also the better sustainability performers. So what can we do to encourage business leaders to be sustainably-smart as they redefine their global operations strategies?Read More
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HfS Live and Unfiltered, Part I – The new buyer-provider outsourcing debate series is right here!
Fed up with all the puff and fluff? Comatosed by the motherhood and apple pie? Ready to get the real deal? Well, your pain will be over on August 4th, as we bring you the ultimate unfiltered schmaltz-free one-hour debate on the future of the outsourcing industry.Read More
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The undisputed facts about outsourcing, Part 7: Service-culture is the new differentiator
We asked a cross-section of buyers with significant influence over outsourcing decisions, to reveal the critical attributes they seek in a provider. At the same time, we asked providers what attributes they believe their clients deem critical. And - guess what - their are significant gaps between what clients want and what providers think they want.Read More
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Listen to Cassandra when it comes to sourcing change management
Earlier this year, HfS Research leveraged its vast network of global enterprises to solicit the opinions of buyers and providers of outsourcing attempting to understand how they view the role and importants of change management for outsourcing engagements. The web based survey was completed by 237 respondents with 96 buyers and 141 service providers.Read More