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Category: Sourcing Best Practises
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HfS Podcast: Why Latin America? …And why now?
HfS VP of Marketing Mark Reed-Edwards got together with Esteban Herrera, HfS COO, and Euan Davis, Managing Director of HfS' European Research Practice get together to discuss the LatAm region and its development in the global sourcing industry.Read More
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The truth about Latin American outsourcing…
Today's piece in CIO - "IT Outsourcing in Latin America: 9 Things Your Vendor Won't Tell You" - sparked some further thinking from HfS analyst Esteban Herrera: The truth about Latin American OutsourcingRead More
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Genpact spurns its suitors to IT-enable its BPO, with India’s third largest acquisition
So why did Genpact buy Headstrong, in the third-largest acquisition ever made by an India-based provider, since Wipro picked up InfoCrossing for a cool $600m in 2007, and HCL-Axon for a similar sum, the following year? And, most importantly, what does this mean for the immediate future of the BPO business?Read More
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Join us in London for SIG’s Regional Roundtable
This event represents SIG's first major foray into the UK, and it promises to set new sourcing standards, featuring integral discussions on global business operations strategy, sourcing, shared services and BPORead More
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Cognizant: The Future of Work or the Present Forever?
Cognizant is at present the darling of the IT offshore services and outsourcing industry for its consistent and impressive growth and positive levels of customer satisfaction, so we thought we’d share some impressions with our readers.Read More
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The undisputed facts about outsourcing, Part 5: Decision-makers increasingly reliant on peer-networking and research than traditional channels
In the past, outsourcing was still a unique, foreign and scary activity, and it was always easier for buy-side executives to bring in consultants to make their decisions for them - especially as there were so few trusted data-points and information sources widely available in the industry to support decision-making. Executives didn't want to get fired for making bad decisions. However, today they know they'll get fired for the wrong decision regardless of who made it - whether it was theirs' or McKinsey'sRead More
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Meet the sultan of strategic sourcing
While we were having some in-depth discussions with Microsoft's CPO, Tim McBride, it became apparent how important niche specialist BPOs, such as Alpar's firm Denali, are to the global sourcing mix for many organizations. So we thought we'd take a few minutes to have a discussion with Alpar about the future of the procurement function and the role of the CPO.Read More
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The biggest political threat (yet) to the outsourcing industry
The Swiss, in their typically punctilious fashion, now have an "Anti-PowerPoint Party" with the self-stated goal of having the number of boring PowerPoint presentations on the planet to decrease and the average presentation to become more exciting and more interesting.Read More
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Listen to Cassandra when it comes to sourcing change management
Earlier this year, HfS Research leveraged its vast network of global enterprises to solicit the opinions of buyers and providers of outsourcing attempting to understand how they view the role and importants of change management for outsourcing engagements. The web based survey was completed by 237 respondents with 96 buyers and 141 service providers.Read More
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The undisputed facts about outsourcing, Part 7: Service-culture is the new differentiator
We asked a cross-section of buyers with significant influence over outsourcing decisions, to reveal the critical attributes they seek in a provider. At the same time, we asked providers what attributes they believe their clients deem critical. And - guess what - their are significant gaps between what clients want and what providers think they want.Read More
