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Category: Sourcing Best Practises
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CSC stakes its claim to prosper in the new IT services ecosystem
CSC has struck out in a new direction sketching out a long-term position as a “service integrator” and laying out a cloud strategy that goes beyond the usual hype. The real test is whether CSC can channel its pricing and engagement models, its service management frameworks and—critically—its sales team in the same direction as the new IT services ecosystem emerges. This HfS RAPIDInsight sets out the HfS Research take on CSC’s strategy; what is needs to make it work, and what it means for customers.Read More
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Will customers buy CSC’s vision?
We liked what we heard at CSC’s European analyst event. The provider outlined two strategies dealing with the short and long term realities of how you, the customer, buys IT and business servicesRead More
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The Industry Speaks about Cloud, Part II: business execs fear its impact on work culture; IT execs doubt their ability to drive competitive advantage
The Cloud Business Services study we just conducted, in conjunction with the Outsourcing Unit at the London School of Economics, has served up some contrasting concerns that business executives are having versus their IT counterparts: its impact on work culture and it's impact on the value of the current IT department.Read More
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Innovation and Bobby McGee: just another word for something left to lose
Innovation in BPO is more of a must-have cliché that features prominently in corporate presentations and RFP prefaces rather than as a delivered reality which significantly impacts business performance.Read More
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Why aren’t I happy with my outsourcer?
How many times have you heard someone say that all our service metrics are green, but the relationship is red? This sort of non-specific concern about an outsourcer seems to be as old as outsourcing itself.Read More
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Cloud security – a pleonasm?
Quite simply, Cloud computing represents one of the biggest opportunities and threats to IT professionals today. However, spend some with the CTOs at the likes of eBay, Amazon, Salesfore.com etc., and their eyes will light up talking about their intense development programs, where they are training young IT talent to learn how to Cloud-enable applications that can underpin many different types of business processes. Read More
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Innovation? The BPO industry needs to escape from purgatory. Part I
While there's a lot of puff coming from most providers, expectations are not being met when it comes to the actual achievement of innovation within many Business Process Outsourcing (BPO) engagements. Consequently, this improves the options for the first-time BPO buyer to select a provider that can demonstrate a proven track record of innovation, but what about the second-time buyer, rooted firmly in BPO purgatory? Read More
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Innovation in BPO purgatory, Part III: the escape route
When it comes to achieving innovation when outsourcing, buyers need to identify where real innovation is possible, and where they only really need operational efficiency. Both buyers and providers need to be honest with themselves to determine whether they are truly prepared to invest in either achieving or delivering innovation. If not, stick to being operationally efficicient and stop talking about an innovation game-plan that will never happen.Read More
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New HfS Report – Desperately Seeking Innovation in BPO: Enterprises Speak Out
Innovation is now the critical ingredient for most buyers of Business Process Outsourcing (BPO) services –unequivocally proven by a new HfS Research study of 588 shared services and outsourcing executives. This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, and offers actionable recommendations for devising a strategy to improve their innovation agenda with their BPO endeavor. Read More
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Meet the sourcing gangsters in Chicago
HfS has teamed with its networking partner, SSON, to present a superior discussion across the world of finance and sourcing, with Jay Desai, one of the buy-side's most respected voices for sourcing governance, Capgemini's own sourcing sherif David Poole, the pontiff of procurement Jason Busch... all moderated by HfS.Read More
