Category Archives: Digital OneOffice

Sitel buys SYKES. Now a CX juggernaut triumvirate emerges with Teleperformance and Concentrix

Sitel buys SYKES. Now a CX juggernaut triumvirate emerges with Teleperformance and Concentrix

While scaling up to compete with Teleperformance and Concentrix is clearly the game-plan, Sitel/SYKES needs to focus on the value of the parts and integrate at speed

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Unleashing cultural innovation is dictating the emerging work environment

Unleashing cultural innovation is dictating the emerging work environment

Much can be achieved in a pure remote model, but it's simply not sustainable for a healthy, energizing work environment in the medium-long term

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Time for some Sharma Karma

Time for some Sharma Karma

Phil Fersht sits down with Accenture's Chief Exec of Accenture Operations Manish Sharma

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Are you ready for the HFS OneOffice Digital Symposium?

Are you ready for the HFS OneOffice Digital Symposium?

The countdown has officially begun for the first HFS One Office Digital Symposium on June 8 and 9. HFS CMO Nischala Murthy Kaushik spoke with Phil Fersht to learn more about the complete story around the symposium

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Accenture, Infosys, KPMG, EY and DXC top the 2021 ServiceNow services rankings

Accenture, Infosys, KPMG, EY and DXC top the 2021 ServiceNow services rankings

HFS' IT services leader, Dr Tom Reuner has spent the past few months talking with an exhaustive quota of end-customers of ServiceNow, in addition to drilling into HFS' customer perception surveys, to draw up the definitive Top Ten guide to ServiceNow Svs

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The big digital flip: 60% of staff going back to the office

The big digital flip: 60% of staff going back to the office

Businesses are struggling to function entirely in the cloud and depend more than ever on a people-driven culture

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Holy Moly... It's Rajan Kohli!

Holy Moly... It's Rajan Kohli!

Rajan Kohli was promoted to lead iDEAS for Wipro in the recent re-org by CEO Thierry Delaporte... he talks to Phil Fersht about his new role and ideas for the industry

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HFS adds more beans to fuel healthcare research - meet Rohan Kulkarni

HFS adds more beans to fuel healthcare research - meet Rohan Kulkarni

Phil Fersht sits down with new analyst hire Rohan Kulkarni to discuss his healthcare focus

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Campbell soup adds flavor as Syniti acquires DMR to create biggest data software and services pureplay

Campbell soup adds flavor as Syniti acquires DMR to create biggest data software and services pureplay

Syniti and DMR merge to create biggest data services pureplay

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Why outsourcing has become hot again... and it's all about automating to get to the cloud

Why outsourcing has become hot again... and it's all about automating to get to the cloud

Enterprises are faced with a dual challenge: ring-fencing legacy data centers and processes, while making fresh investments to re-jig critical processes to function effectively in the cloud

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