Category Archives: Digital OneOffice

Most automation strategies are failing because they aren't impacting customer experiences. We must broaden beyond the back office...

Most automation strategies are failing because they aren't impacting customer experiences. We must broaden beyond the back office...

Why is such paltry investment being made in front office automation, when improving the customer experience is the biggest driver? 

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Genpact gets Right to the Point to bring the front and back office together... as OneOffice

Genpact gets Right to the Point to bring the front and back office together... as OneOffice

We view this as the most exciting acquisition yet by Genpact, as it signifies the direction the firm is taking as a process designer, executor and engineer enabled by supporting digital and AI technology.

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How business and IT teams need to work together to develop real AI capability

How business and IT teams need to work together to develop real AI capability

The problem for IT is that AI doesn’t come packaged in a nice box with an instruction guide

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Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla

Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla

Why going straight to digital with your outsourcing engagement is like buying a Tesla - it's a big change, can be expensive and requires a very different type of service partner to make it viable 

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Want to survive the AI era? YOU have a simple choice to make...

Want to survive the AI era? YOU have a simple choice to make...

There are no half-measures here, folks – you can’t dip in and out when it comes to driving automation and AI solutions – people are quickly getting found out for having a veneer of understanding

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When did you earn the right to stop learning new skills and abilities?

When did you earn the right to stop learning new skills and abilities?

Have we entered an environment where everyone loves to talk about change, but most aren't actually doing anything about it?

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Forget Brexit...Immerse yourself into the Hyper-Connected Economy at the HFS European Summit

Forget Brexit...Immerse yourself into the Hyper-Connected Economy at the HFS European Summit

Forget Brexit folks... the HFS European Summit is next week! Be there or be confused

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Fishing for digital dominance... meet Brian

Fishing for digital dominance... meet Brian

Brian Whipple, CEO Accenture Interactive, describes the evolution of the world’s premier experience agency

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Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations

Are call centers cool again?  Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations

Enterprises must navigate the changing of the guard for intelligent customer experience services

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Accenture, IBM, EY, KPMG and Cognizant lead the digital change imperative

Accenture, IBM, EY, KPMG and Cognizant lead the digital change imperative

HFS shortlisted and assessed 10 leading providers' digital change management prowess: Accenture, Capgemini, Cognizant, EY, Genpact, IBM, Infosys, KPMG, TCS, and Wipro

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