Category Archives: Digital OneOffice

Fishing for digital dominance... meet Brian

Fishing for digital dominance... meet Brian

Brian Whipple, CEO Accenture Interactive, describes the evolution of the world’s premier experience agency

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Re-platforming the Hyperconnected Enterprise: AI must be led by business operators, not IT traditionalists

Re-platforming the Hyperconnected Enterprise: AI must be led by business operators, not IT traditionalists

AI is a business issue that must be directed and managed by business executives, supported by technology experts. CIOs who ignore this will fail

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Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations

Are call centers cool again?  Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations

Enterprises must navigate the changing of the guard for intelligent customer experience services

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Accenture, IBM, EY, KPMG and Cognizant lead the digital change imperative

Accenture, IBM, EY, KPMG and Cognizant lead the digital change imperative

HFS shortlisted and assessed 10 leading providers' digital change management prowess: Accenture, Capgemini, Cognizant, EY, Genpact, IBM, Infosys, KPMG, TCS, and Wipro

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Holding the automation cards... Meet Francis

Holding the automation cards... Meet Francis

Francis Carden is the robotics guy leading Pega's development in the space. He talks to HFS CEO, Phil Fersht

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Accenture, IBM, Capgemini and Wipro lead the first application services Top 10

Accenture, IBM, Capgemini and Wipro lead the first application services Top 10

This Top 10 research is based on interviews with 300 enterprise clients of IT services from the Global 2000

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Phil's 2018 Disruptor Awards!

Phil's 2018 Disruptor Awards!

Phil hands out some 'Disruptor Awards' to 10 people who impacted the world of business operations in 2018

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RPA will reach $2.3bn next year and $4.3bn by 2022... as we revise our forecast upwards

RPA will reach $2.3bn next year and $4.3bn by 2022... as we revise our forecast upwards

RPA (RPA plus RDA) reached $1.7bn in 2018

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The cocktail of SAP (ERP), Qualtrics (UX), and Contextor (RPA): Tastes like the OneOffice, but lacks one critical ingredient - RPA experience

The cocktail of SAP (ERP), Qualtrics (UX), and Contextor (RPA): Tastes like the OneOffice, but lacks one critical ingredient - RPA experience

t appears that SAP is starting to mix a heady cocktail that enables its systems of record with the triple-A trifecta (AI, Analytics, and RPA) and embedded UX capabilities. Tastes like the OneOffice?

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It's never too late for Tech Humanist Kate

It's never too late for Tech Humanist Kate

The final countdown is on for the end-of-year reality check leadership extravaganza. HFS FORA New York is where we measure the genuine pace at which we're Hurtling into the Hyper-Connected Economy.

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