Category Archives: Digital OneOffice

Digital Associates finally have their flaming platform

Digital Associates finally have their flaming platform

HFS examines the world of chatbots and their more sophisticated cousins, Digital Associates

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Leaders embracing an infinite mindset can flourish during these times

Leaders embracing an infinite mindset can flourish during these times

With no defined time horizon, no clearly-defined rules, and with players that may enter and exit at any time, the primary objective of an infinite game is quite simply to keep playing

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Meet Rajesh... in the flesh

Meet Rajesh... in the flesh

Phil Fersht caught up with TCS CEO at the NASSCOM event in Mumbai

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RPA died. Get over it. Now focus on designing processes that deliver superlative experiences.

RPA died. Get over it. Now focus on designing processes that deliver superlative experiences.

Since the “RPA is dead” post, we’ve seen a swift realization from investors that the RPA “market” was being engineered by a small handful of marketeers attempting a reincarnation of the dot-com bust era where everyone goes nuts over robot butlers

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HFS predictions for 2020. Oh lord, not more... but you know you'll read them anyway

HFS predictions for 2020.  Oh lord, not more... but you know you'll read them anyway

sorry folks, but we have to do them too...

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BORN again... it's Ritesh Idnani

BORN again... it's Ritesh Idnani

Tech Mahindra President of BPM and Digital, Tech Mahindra talks to HFS CEO Phil Fersht

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Most automation strategies are failing because they aren't impacting customer experiences. We must broaden beyond the back office...

Most automation strategies are failing because they aren't impacting customer experiences. We must broaden beyond the back office...

Why is such paltry investment being made in front office automation, when improving the customer experience is the biggest driver? 

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Genpact gets Right to the Point to bring the front and back office together... as OneOffice

Genpact gets Right to the Point to bring the front and back office together... as OneOffice

We view this as the most exciting acquisition yet by Genpact, as it signifies the direction the firm is taking as a process designer, executor and engineer enabled by supporting digital and AI technology.

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How business and IT teams need to work together to develop real AI capability

How business and IT teams need to work together to develop real AI capability

The problem for IT is that AI doesn’t come packaged in a nice box with an instruction guide

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Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla

Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla

Why going straight to digital with your outsourcing engagement is like buying a Tesla - it's a big change, can be expensive and requires a very different type of service partner to make it viable 

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