Category Archives: IT Outsourcing / IT Services

Professor Atwood saddles up to the ITO podium

Professor Atwood saddles up to the ITO podium

Industry veteran Mike Atwood joins Horses' as Expert Contributor for IT Outsourcing strategies.

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Busting the innovation myth

Busting the innovation myth

“Innovation” has been amongst the most used—and overused—buzzwords in outsourcing for the last three or so years. Until clients and providers can have an honest conversation about what it takes to innovate, and what to do with the results, I don’t think it will ever happen. I’ll stop short of saying it’s impossible, but entire galaxies of stars will have to line up. Read on to understand why...

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Seeking the "Normal Normal"... here's the re-run

Seeking the "Normal Normal"... here's the re-run

Here's the re-run of the webcast we conducted with or friends over at Global Services Media and SSON, where we surveyed the intentions of 1,055 buyers, intermediaries and vendors on current outsourcing industry dynamics

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Avoiding sourcing catastrophes, Part II

Avoiding sourcing catastrophes, Part II

Everyone loves to save some money, and often the misalignment isn’t felt for the first couple of years. Striking a deal that optimizes cost generally sub-optimizes other aspects.

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Avoiding sourcing catastrophes, Part I

Avoiding sourcing catastrophes, Part I

In the world of outsourcing, the stories of catastrophe are legendary, and the statistics on how often it occurs are not very reassuring. What is it about the strategic services sourcing space that makes it so prone to issues? Even if things don’t end in public catastrophe, the stories of mutual success are just not that numerous. The question remains: how does one avoid catastrophe?

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Why we've formed an analyst organization

Analyst Doggy

Today, Horses for Sources became more than a blog. Today, it becomes an advisory analyst organization focused exclusively on researching global outsourcing strategy.

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The Industry Speaks, Part VI: Customers increasingly look to industry-specific BPO solutions, but which vendors will ultimately invest to define and deliver them?

Modern-industry

The move to greater domain-specificity is intrinsically tied to the business utility model of the future, where we are starting to see signs of the convergence of SaaS, Cloud and BPO/ITO models within an engagement structure

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Have some outsourcing vendors already thrown in the innovation towel?

Not-so-iron-mike

While some vendors are talking a big game regarding how they intend to broaden their outsourcing services and consulting work with clients, a lot of their current management clearly don't have a lot of confidence to bring on the talent to help them do just that

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The Industry Speaks, Part IV: Cloud services will separate the "real" business services providers from the body-shoppers

Gruyere

Cloud Computing presents the biggest opportunity for today's services vendors to deliver blended IT/BPO services. Vendors pushing standard labor arbitrage services under a thin veneer of "Cloud marketing" will quickly get cast aside as the table-stakes get a lot tougher

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The Industry Speaks, Part III: Demand for outsourcing is reaching new heights, but will vendors disappoint?

The Industry Speaks, Part III:  Demand for outsourcing is reaching new heights, but will vendors disappoint?

What are customers intending to do this year with their outsourcing strategies? When when we spoke to 1055 customers, intermediaries and vendors across the global sourcing industry earlier this month, they gave us the real picture

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