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Category: Global Business Services
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Provider, provider on the wall, who’s delivering Trust for Digital?
HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security RealmRead More
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The dreamSource files… Gartner only focuses on “step 1” for outsourcing. We’re all way beyond that
And over at dreamSource, where 82% of the buyers have never completed a training class for outsourcing or shared services governanceRead More
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The dreamSource files… There are too many kings of bullsh*t who still sail through these training certifications
There are too many kings of bullsh*t who still sail through these training certificationsRead More
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Congratulations and welcome to Christa, Ned, Tom and Jamie!
It gives me great pleasure to announce some imminent new analyst arrivals at HfS, in addition to announcing the promotion of a couple of guys who've been instrumental in the development of this business, which has literately sprung from nowhere in three years to the monstrosity it has become todayRead More
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If there’s something strange with your processes, who ya gonna call? Ghoshbusters…
Anyone close to business services over the last decade would have crossed paths with one little guy with a huge brain: Genpact's Shantanu Ghosh. Read More
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The dreamSource countdown… Meet Mads
Step-up Madelein "Mads" Smit, head of both IT and F&A outsourcing for CEVA LogisticsRead More
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The dreamSource countdown continues… Meet Mads (Part II)
If you have recovered from the mental impairment caused by the really awful governance dancing, it's time to get back to the serious discussion about the narrowing onshore/offshore cost gap, and diversity in sourcing.... so let's visit the final part of our recent interview with Madelein Smit, outsourcing head at the global logistics giant, CEVA LogisticsRead More
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WTF? Does your organization have the Workforce Trust Factor?
The role of the maturing governance organization needs to oversee the delivery of business outcomes regardless of how/where/why workers are situated, managed and paidRead More
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Are you really working for an energized enterprise?
HfS is asking YOU - the individual worker - what it will take to empower and energize YOU in your business. Your candid, unbiased insights are extremely important to this unique research study, whether you work in sales, marketing, finance, IT... or any other business functionRead More
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Replay of “Outsourcing is DEAD! Long Live Outsourcing…”
Click here for the replay & Click here for the slides. Enjoy!Read More
