Category: Global Business Services

  • Give Infosys a break

    August 03, 2012 |

    Having petty stories, like this Infosys visa issue, being blown up in the media is only causing negative emotions and xenophobia to be stirred up needlessly in this year's political melting-pot. We operate in a global business climate these days, in case anyone hasn't noticed... it's time to embrace and compete, not resist and fall further behind.Read More

  • It’s time for YOUR vote… should we drop the word “outsourcing”?

    July 28, 2012 |

    It's time for YOU to have your say, whether you buy, sell, advise, analyze or influence IT or business servicesRead More

  • Doctor Disruptive joins HfS to lead Social Business research

    July 17, 2012 |

    Global business practices are starting to become disrupted in ways that is shocking many firms into retrenching, while others are realizing they have little choice but to embrace the change, otherwise get left behind. Jonathan Yarmis, aka "Doctor Disruptive" has crafted a trade where he combines an intimate knowledge of technology, media and global business dynamics to bring to you a unique research practice dedicated entirely to covering the impact that social media and disruptive technologies are having on global business dynamics and operations. Read More

  • It’s a miracle we’re yet to see any BPO/ITO security disasters

    July 04, 2012 |

    And have you considered how many people are touching your critical data assets, with multiple providers comprising hundreds of thousands of employees around the globe managing many of your back office business and IT operations? Have you given any thought to what their subcontractors are doing, whether they present any data privacy or compliance risks that aren’t covered by your contract with your primary provider?Read More

  • Published today – a blueprint for the industry known as “outsourcing”

    June 28, 2012 |

    Ever wondered what would happen if you locked 41 outsourcing buyer executives in a room for a couple of days, then brought in six of the leading providers to have an afternoon's discussion? Well, now you can read for yourself, as today we unveil our first Blueprint report for this curious industry known as "outsourcing".Read More

  • Want to keep with the “outsourcing” status quo? Love staring at a spreadsheet all day? Then Blueprint 2.0’s not for you…

    June 24, 2012 |

    Life been just dandy since you took 30% off your department's fixed costs, that you'll never need to do anything much again in your career... except stare at a spreadsheet? Just love keeping those lights on and squeezing penalty payments of your provider? No need to improve anything, because the way your firm does this is just, simply, perfect? Then you won't need to waste time with us and leading buy-side organizations from the HfS 50 Executive Council in Boston this October...Read More

  • Why are so many enterprises struggling to move more process into their shared services and outsourcing?

    June 21, 2012 |

    On the surface, it appears that most enterprises today are taking full advantage of both shared services and outsourcing. However, HfS research’s latest survey data, conducted with accounting association ACCA, emphatically demonstrates that only a modest fraction of business process has actually been shifted to either the shared service center or the outsourcing partner. In most cases, over two-thirds of transactional process work is still, bewilderingly, sitting in the business units, despite the proven business benefits of centralizing processes. Read More

  • Pragmatic Pete to pontificate a panoply of personnel policy

    June 15, 2012 |

    Here's Pete Ackerson introducing himself as the newest HfS Research Fellow for HR Shared Services and OutsourcingRead More

  • Time to ring-fence “Lights On Outsourcing” and focus on “Business Transformation Services”

    May 27, 2012 |

    It's high-time to segment the industry so we can all focus on delivering value, and not solely cost-cuttingRead More

  • The end of outsourcing as we know it… Part I

    May 02, 2012 |

    At the end of the day, it's not all about outsourcing and it's not all about shared services; it's about focusing on how to globalize processes, how to transform finance (and other) functions, and how to govern it all in a global business services context. There is no dominant model, it's more about achieving the right balance across all delivery models to achieve the best business goals. In conjunction with global accounting body ACCA, We spoke to 682 large organizations currently running finance in either an outsourced or shared service framework (or both) - and the results are emphatic: those organizations relying predominantly on outsourced delivery, or predominantly shared services, are viewing their finance delivery performance much more skepticallyRead More