Published today – a blueprint for the industry known as “outsourcing”


Finally….a Blueprint for this outsourcing business (click to access)

Ever wondered what would happen if you locked 41 outsourcing buyer executives in a room for a couple of days, then brought in six of the leading providers to have an afternoon’s discussion?  Well, now you can read for yourself, as today we unveil our first Blueprint report for this curious industry known as “outsourcing”.

Captured in the Blueprint are the four key challenges the buyers agreed are facing the outsourcing industry today:

1. Overcoming the singular focus on cost that strips the industry of value;
2. Leveraging outsourcing as one of a variety of vehicles to achieve business objectives;
3. The need for service providers to invest smarter in their account management teams; and
4. The need for buyers and providers to partner to foster innovations into business and IT process outcomes.

And we (eventually) agreed on 21 definitive recommendations to help ensure this industry (whatever we decide to call it) doesn’t slide into the trap of commoditization.  So what are you waiting for… download your free Blueprint now!

I would like to personally thank all of you HfS 50 Executive Council Members who made such great contributions to the development of the report, the service providers who left the PowerPoint at home and dropped the sales speak for an afternoon, and the HfS research team for all their considerable efforts in making this happen.

However, this is only the start.  This is just a report with facts and recommendations.  The real work starts now in trying to action many of these recommendations and changing the way this business actually operates.  I can’t wait to meet many of you again in Boston this October where we will start putting these plans into action,


Posted in : Business Process Outsourcing (BPO), Captives and Shared Services Strategies, Finance and Accounting, Global Business Services, HR Strategy, IT Outsourcing / IT Services, kpo-analytics, Outsourcing Events, Security and Risk, Social Networking, Sourcing Best Practises, Sourcing Locations, sourcing-change



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  1. Hi! This is great! The Blueprint report is going to be a big help! I just saw this post and can’t wait to check it out! Thanks!

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